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Date: 2024-09-07 21:28:06
Front Desk Agent
Job Description
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Attention to detail
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Flexibility
- Organized
- Reliability
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
Tasks
Work conditions and physical capabilities
Personal suitability
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