Director of Operations

Job Description

Who are we looking for : Are you looking for a new and rewarding senior leadership challenge in healthcare? Interior Health has an exciting opportunity for Executive Director of Clinical Operations in the community of Kelowna. We are looking for people who want to make a difference in the communities in which they live, work and play. Relocation allowance will be provided, apply today to join our amazing team. Some of the benefits of joining Interior Health : An attractive remuneration package Excellent career prospects Employer paid training/education Employer paid vacation Medical Service Plan Employer paid insurance premiums Extended Health & Dental coverage Municipal Pension Plan Work-life balance Relocation Allowance Why Interior Health is a Top 100 BC Employer The Okanagan's largest and liveliest population centre, Kelowna, is one of Canada's most popular vacation destinations and home of the legendary Ogopogo, the Okanagan’s own version of the Loch Ness Monster. With such a perfect lakeshore community, it is easy to believe that Kelowna is known to some as the Summer City. Summer smiles and glistening water year round will entice you to explore this amazing community. If you enjoy water sports - sailing, house boating, kayaking, windsurfing and fishing - you may never want to leave Kelowna. Downtown Kelowna offers a spectacular landscape of lake, mountains and parks, with a wide range of cafés, continental and ethnic restaurants and noisy nightclubs to choose from as well as unique shops and boutiques, heritage buildings and modern architecture, art galleries and museums, music and live theatre, and even a symphony and ballet. How will you create an impact : The Executive Director is a member of the Clinical Operations Leadership Team and is accountable to the Vice President for the planning, delivery, and evaluation of clinical patient care services within the portfolio to meet the needs of the residents of the assigned Interior Health service delivery area. The Executive Director provides senior leadership and direction to the development, implementation, and assessment of strategies, program/ service objectives, and operations that support patient-focused seamless care that is integrated across community and hospital settings in the service delivery area. The Executive Director works in formal partnership (i.e., dyad relationship) with the physician leader in the service delivery area. The Executive Director also holds responsibility for various assigned services across Interior Health. What will you work on : Develops and oversees an integrated and networked health delivery system across the continuum of care within the assigned service delivery area. Ensures alignment with the broader Clinical Operations portfolio and Ministry of Health and Senior Executive Team directives to improve the health status of the population served. Ensures the tactical planning, financial and business operations, and service delivery activities of the portfolio align with and contribute to successful achievement of the organization’s strategic services plan and deliverables and are working towards ensuring public confidence in health system performance. Provides sound financial management (operational and capital) focused on achieving a balanced budget while ensuring a high quality of care at all service levels. Working within the approved financial mandate, prepares budget and program recommendations, oversees and monitors actual expenses and program/service outcomes, identifies efficiencies and promotes optimal use of resources, and makes recommendations on current and future program and service adjustments. Partners with the Provincial Health Services Authority in the planning, management, and implementation of provincially delivered and coordinated programs/services. Fosters an environment that embraces and supports innovation and evidence-based research to inform local decision-making and develop enhanced practices and protocols. Ensures the continued development and evaluation of a multi-year people management plan that complements Interior Health’s strategic human resources direction for staff, volunteers, and physicians. Adheres to agreements and policy commitments signed or agreed by the Ministry of Health with the British Columbia Medical Association and the Health Employers’ Association of British Columbia with respect to labour and health human resources. Partners with the Chief Project Officer to provide oversight and guidance on major construction projects. Develops and maintains internal relationships with staff, physicians, patients/clients, and volunteers by communicating effectively to ensure the business operations and service delivery activities of the portfolio are aligned and contribute to the successful achievement of Interior Health’s Strategic Directions. Develops and maintains relationships with key external partners such as elected officials, government agencies, regional hospital districts, aboriginal leaders, advocacy groups, and foundations, and represents the organization in a variety of settings and to external partners. Relationships with key partners are foundational for success and must encourage understanding, cooperation, and cultural safety in the development, implementation, and evaluation of the portfolio programs and services. Provides leadership for other services, programs, or projects as assigned by the Vice President. Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit). Education, Training, and Experience A Master’s degree in a health, business or related discipline. Fifteen or more years of clinical and leadership experience in large, complex, adaptive health organizations. LEADS Capabilities Demonstrates all LEADS Capabilities, in particular: Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all. Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting Achieves Results/Process Orientation – sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a ‘good relationship’ are concrete deliverables. Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people. Skills and Abilities Knowledge of current and future healthcare issues. Ability to successfully utilize management strategies and programs. Demonstrated leadership and interpersonal skills. Ability to unify, energize, and motivate people. Ability to drive and facilitate change. Ability to influence others at all levels of the organization and well as external partners. Ability to communicate effectively orally and in writing, including the ability to make effective presentations to groups. Ability to function effectively in a highly dynamic environment. Physical ability to perform the duties of the position. Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!