Job Description

JOB DESCRIPTION: The Office Administrator will manage all office administrative duties, ensure the smooth running of the office and provide quality service to all clients. The jobholder is expected to demonstrate commitment and loyalty and perform all duties in accordance with the organization’s office routines and procedures, keeping in mind the overall business objectives.

HOURS: 30 hours per Week

DUTIES AND RESPONSIBILITIES:

• Type various notes, letters, memos and reports, as needed.
• Perform general clerical duties such as answering the phone and filing.
• Provide training on all aspects of client office procedures.
• Plan, organize, develop agendas, and facilitate meetings.
• Manage work schedule efficiently, completing tasks and assignments on time.
• Provide accurate information and timely updates to clients.
• Assist with answering phones and general office administration functions.
• Manage and coordinate high value, cross-functional initiatives and projects.
• Interface well with, and develop a rapport and positive relationship with clients and colleagues.
• Accurately determine the nature of the request and refer callers to appropriate staff.
• Model appropriate behavior as exemplified in company vision and values.
• Answer telephones, route callers, take messages and provide routine information to callers.
• Establish and maintain files and records on an ongoing basis.
• Receive visitors and phone calls in a courteous manner.
• Work with leadership team to ensure follow-up on deliverables and escalates key issues that are stalled.
• Lead project intake and assesses change management resources required.