Location: Eastern Health, Clarenville, NL

If you were to come on board as one of our Manager of Support Services, we’d ask you to do the following for us:

• Manage the staff and day to day operation to ensure all contractual service levels are met and maintained in all areas including administration, staffing/scheduling, client/customer relations, production and knowledge of healthcare systems for all aspects of the Food, Housekeeping, and Laundry.
• Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner
• Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline
• Maintain appropriate budgetary, cost and inventory controls
• Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; working with the Recreation department, to develop and assist in the implementation of special events; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families
• Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits
• Assist with menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks
• Implement and control a Food Safety Plan as well as HACCP, WHMIS, and all Workplace regulations for a safe work place

Think you have what it takes to be our Manager of Support Services? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• Minimum two years previous Management experience or equivalent supervisory role in a long term healthcare setting or hospitality environment.
• Excellent leadership ability and customer service skills
• Excellent verbal and written communication skills
• Proficient with MS Office applications including Word, Excel and Power Point
• Willingness and desire to complete the CSNM designation ( Education reimbursement could be included in the compensation plan)