About ESO

ESO is a rapidly growing technology company that is passionate about improving community health and safety through the power of data. We provide software applications, interoperability and data management solutions to emergency medical services, fire departments and hospitals.

We’re small enough to be nimble and fun, but big enough to be a great, stable place to work. We serve more than 10,000 customers out of our US, Canadian and Northern Ireland offices.

About The Role

ESO is seeking a Site Reliability Engineering Manager to join our team. As a Manager of Site Reliability Engineering, you will be focused on enhancing observability solutions across our cloud-based estate to improve the resiliency of our mission-critical applications. Additionally, you will manage the engineers who monitor and remediate real-time production escalations in accordance with our product SLAs and SLOs.

This role reports to the Director of SRE and will require you to:

• Provide functional management of SRE team members.
• Deliver performance feedback and compensation reviews.
• Mentor, set goals and support career planning for your team members.
• Oversee daily planning, escalations, and triage meetings to support operations.
• Collaborate with other teams to ensure systems are operating in accordance with SLAs, SLOs and error rate budgets.
• Proactively develop automation solutions to support improved MTTR and self-healing in a distributed systems environment.
• Develop runbooks for routine production operations.
• Craft monitoring & observability solutions that drive meaningful action and insight.
• Identify and present solutions that can improve the performance and reliability of ESO’s systems.
• Report on core operational metrics that provide a trended view of the health of ESO’s applications.
  
  

More About What You’ll Be Doing

The right candidate for this role has experience hiring, mentoring, and managing technical execution using Agile methodologies. As a member of engineering leadership, you will collaborate frequently with development teams and business stakeholders throughout the SDLC to ensure ESO’s products are well-architected for performance, scalability, security, and high availability.

ESO’s infrastructure runs predominately in Azure where IaaS, PaaS and Serverless technologies are utilized within the platform. You should be familiar with modern DevOps pipelines that promote zero-downtime deployment strategies and have a strong understanding of Infrastructure as Code recipes that prevent configuration drift between environments.

Your Qualifications

You are a creative technologist who leads by example and sets the pace and tone for building a high-performance team. The essentials to be successful in this role:

• 2-3+ years managing a high performing, technical team
• Experience with Agile development methodologies (Scrum / Kanban)
• Operations experience supporting mission-critical, customer facing systems
• Prior experience as a Software, SRE or DevOps engineer
• Hands on experience with cloud services (Azure, AWS, or GCP)
• Strong knowledge of Relational Databases (MSSQL)
• Experience with monitoring and observability tooling
• Familiarity with Continuous Integration and Continuous Deployment
• Prior experience using source control
  
  

The things that are a plus for this role:

• Experience with Microsoft Azure Serverless and PaaS technologies
• Experience with Docker Containers and Infrastructure as Code
• Experience in Healthcare / Public Safety sectors
  
  

Benefits & Perks

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment this includes:

• Competitive health plan (medical, dental, & vision insurance)
• RRSP with company match
• Telemedicine service provided by ESO
• Front-loaded vacation and sick time
• Employee Assistance Program (EAP)
• Peace of mind benefits such as life insurance and disability insurance
• Casual office environments and unlimited office snacks and drinks
  
  

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.