Program Assistant

Job Description

HOURS - : Monday to Friday 9am-5pm Who We Are The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. We are committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members. This opportunity is with our Good Shepherd - Women's Services - Dorothy Day How You Will Make an Impact The Dorothy Day Supportive Housing program provides low-barrier permanent supportive housing to cis women, trans and non-binary individuals who have experienced chronic homelessness in the community. The program offers a hospitable and respectful environment for people who face significant personal and structural barriers to accessing and maintaining housing. Commitment to the provision of cultural safety and Trans/Gender positive space is prioritized. Dorothy Day operates within a trauma-informed, feminist, anti-racist/anti-oppressive framework and is firmly rooted in harm reduction principles. The program assistant will work in a residential setting serving individuals from a variety of backgrounds and experiences. The program assistant responsibilities may include: Co-ordinate move in dates, program fee and rent payments, follow up on late payments and arrears. Provide front desk coverage- answering phones, doors, greeting visitors and clients. Provide information around general program inquires. Compile and complete data entry/ maintain data entry databases. Maintain, order and procure program inventory and supplies. Follow up with maintenance, work orders and pest control. Assist with all aspects of program operations. Preserve the dignity of all persons by communicating in a calm, welcoming and professional manner. What You'll Bring to Our Team Minimum of 1-year related experience or equivalent combination of education, training and experience. Post-secondary education is an asset. Proficiency in Microsoft Office programs and strong written and oral communication is required. Time management skills and ability to work independently is required. Must be comfortable answering phones and communicating directly with service users. Understand and be comfortable working from a person-centered, trauma-informed approach. Experience with HIFIS or EMHware database is an asset. Fluency in a 2nd language is an asset. CPR certification or willingness to be certified is required. Valid G2 license and ability to drive Good Shepherd vehicles is an asset. Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd. What We Offer Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT Staff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP) POSITIVE and ENCOURAGING atmosphere Make a difference and provide HOPE Extended Health Benefits Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve. Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877. Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.