User Experience Director

Job Description

About Us: Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit. To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together. We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we’ve been so successful and why our employees choose Propel to build their careers. It’s also why we’re one of North America’s fastest growing companies and a Best Place to Work. Join us as we change the way employees, customers and shareholders succeed together. About You: As a fast-growing fintech, we stay true to our startup roots. You picture yourself within a vibrant and entrepreneurial organization where your ideas will be heard, and you have an opportunity to showcase your talent. You are motivated by goals, a self-starter and like to wear multiple hats. As a Digital User Experience Specialist, you’ll have the opportunity to work closely with key stakeholders across the company to identify and execute against opportunities to deliver an industry-leading digital customer experience and drive customer engagement through our digital channels. You’ll utilize your experience with creating exceptional digital experiences and collaborative mindset to build world-class products with a world-class team. You'll bring a discerning, analytical, and results-oriented mindset to drive projects forward effectively and be an agent for change. Responsibilities Support the overall vision, strategy, and roadmap for digital experience, driving growth and engagement, and ensuring customer satisfaction with our brand and corporate vision Develop a deep understanding of customer needs and behaviours through customer and market research and assessing site and flow performance to inform and advise stakeholders on enhancement and optimization opportunities Develop and execute site personalization strategies to deliver tailored content and experiences Gather requirements and create specifications for the development team to successfully launch products and features while measuring core success metrics to continually iterate and improve future phases using detailed visual design and documentation Clearly communicate opportunities for improvement features and business projects Support the execution of business projects, including keeping the product ticket backlog up-to-date and prioritized, integrating projects into sprints, release management, gathering feedback and iterating on releases Requirements Minimum of 2-3 years of experience working with software products, leading digital user experience projects; working in & with marketing stakeholders, including respect for the marketing process, feedback cycles and strategic vision Possess thorough knowledge of online, mobile and all other Digital Financial services and processes Ability to frame problems and opportunities to address needs of the customer and/or business. Strong organizational skills and an excellent ability to communicate with multiple stakeholders and all levels of the business Experience working on personalization platforms (Interaction Studio, Optimizely, etc) an asset Ability to use design as a tool to uncover what questions to ask, what solutions to explore, and how to define and measure success Benefits to Joining Propel Growth and opportunity – we pride ourselves on promoting from within Incredible company culture Competitive salary and health benefits Comprehensive vacation package Group health and dental benefits Group RRSP program Support for new parents Diverse and inclusive workplace Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to accommodate your needs. We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, family status, national origin, age, people from gender and sexually diverse communities, and/or people with intersectional identities. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls.