Competition: #41618

Salary: $3,091.70 - $3,631.17 Bi-Weekly / $80,384.20 - $94,410.42 Annually (PR 17)

Position Type: Permanent

Benefits: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

Location: Halifax

Department: Cyber Security and Digital Solutions

Union Status: NSGEU-NSPG

Closing Date: February 11, 2024 @ 11:59PM Atlantic Time

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)

Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.

Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.

Join us at CSDS as we shape the future of digital services in Nova Scotia,

and make a real difference to Nova Scotians

Who We're Looking For

You are passionate about enhancing people's service experience and have a strong drive to resolve complex technical problems and requests through various channels such as phone, in-person interactions, and our ticketing system. You excel in providing front-line support in a 24/7 environment for critical services and take pride in working as part of a team. You always strive to go above and beyond in delivering exceptional user experiences. You thrive on providing support to a diverse client base and have the flexibility to work night shifts and on-call rotations.

You embody our values of respect, integrity, diversity, accountability, and the public good. Your passion for service excellence is evident, and you actively advocate for and emphasize the importance of people, teams, diversity, and a strong organizational culture.

You have a proven track record of using due diligence and data-driven approaches to solve problems, demonstrate objectivity and professionalism, bring a positive and can-do attitude, take ownership of activities, and communicate progress and outcomes proactively and effectively.

We Are Hiring For

User Access Management Technical Architect

The technical architect will be responsible to learn the current environment and existing processes for provisioning access into the NS Health & IWK environments. Additionally, they will need to be the driving force on shaping the user access processes into automated streams of work. They will be responsible to speak on behalf of the User Access team for process improvement. As well they will liaison with partners in NS Health, IWK and NS Government to ensure all access requirements are investigated and documented relating to access to the health care environment. They would be required to follow best practice and ensure other responsible teams are engaged in the decision-making process. They will speak to User Access requirements while taking into consideration any improvements of processes encompass necessary legacy requirements.

Device Management Technical Architect

The Technical Architect is responsible for providing expert technical advice and support in the NS Health & IWK environments. Responsibilities include the resolution of technical problems related to enterprise device management hardware, infrastructure, to ensure effective and efficient availability, deployment, and maintenance within the End User Compute area. The ideal candidate must have proven capability in understanding business requirements, leading or participating in service strategy and architectural initiatives to meet business requirements. The Technical Architect will be responsible for researching, standardizing, planning both short- and long-term solutions, securely and efficiently introducing new technologies, fostering collaboration, and driving process and service enhancements.

The Technical Architect Role

As a Technical Architect with CSDS, you will contribute to a 24/7 operational environment, providing critical digital services for government and health care sectors. Your support will impact various government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and the IWK. You will lead and participate in projects and initiatives that enhance the lives of Nova Scotia citizens, making a significant difference.

You will devise innovative solutions for complex business problems by understanding client requirements and system capabilities. As a Tier 3 support, you will directly assist clients with intricate issues and represent the organization. Your ability to communicate technical solutions using non-technical, business language will be essential.

Thriving on technical challenges, you will ensure the effective availability, deployment, and maintenance of digital solutions for the Government of Nova Scotia, meeting or exceeding customer service standards. You will be responsible for the availability and security of digital solutions in your portfolio and for refining our processes to maintain consistent service levels with a focus on continual service improvement.

As a team lead and mentor within a team of specialists and analysts, you will foster effective, collaborative relationships with clients, team members, peers, colleagues, and management, characterized by mutual trust and respect.

What Will You Be Doing

Responsibilities

As a Technical Architect, you will be responsible to:

• Lead teams supporting daily administration, monitoring, and maintenance of digital solutions and infrastructure.
• Oversee deployment and maintenance of digital solutions, exceeding client expectations.
• Provide specialized technical services for clients.
• Participate in on-call rotation.
• Offer Tier 3 support and problem resolution to team members and clients.
• Maintain hardware, software, and resolve incidents.
• Support ITIL Service Support processes for consistent service levels.
• Deliver exceptional client service within established standards.
• Lead project teams and provide subject matter expertise on broader projects.
• Understand client priorities and their impact when digital services are not functioning.
• Maintain digital systems and infrastructure, ensuring consistent connectivity and accessibility.
• Provide remote and onsite Tier 3 support for hardware, software, and printers.
• Advise the business and service leadership teams on key architectural decisions, including the adoption of new technologies through the evaluation/assessment of new technologies, mapping those to the business requirements and making recommendations on implementation approaches and training requirements.
• Work on tickets (incidents, service requests, change requests, problems, etc.)
• Implement corrective actions to ensure timely resolution of the technical issues.
• Take ownership of operational aspects, including but not limited to investigating issues, analyzing evidence, documenting recommendations with rationale, mapping processes, creating procedures and standards, coordinating efforts, and communicating thoroughly and efficiently.
• Consistently deliver on accountabilities, and support clients, peers, management and leadership.
• Coach and lead teammates and peers on new technologies and processes.
• Help create a culture of humility, learning, collaboration, ownership and results.
• Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of performance metrics.

As a Device Management Technical Architect, you will also be responsible to:

• Design, deploy, and maintain security solutions related to the NS Health & IWK end point environment.
• Work with customers, business, and technology teams to drive endpoint initiatives through the project lifecycle stages.
• Ensure deployment, maintenance, security, availability, performance, improvement, and enhancement of the endpoint infrastructure.
• Introduce new technologies such as AI and Microsoft Defender for Endpoints into a health care environment.
• Lead a team of peers with standardized approaches to better enable health care technologies.
• Collaborate with Infrastructure and End User Compute staff.
• Design workflows for complex medical devices for centralized and secure management on the network.
• Accountable for designs made in a high-pressure environment.
• Develop a strategy to integrate the MECM environment into Intune.
  
  

Qualifications And Skills

To be successful in this role, you will have a Bachelor of Science in Computer Science plus a minimum of 5 years’ experience, or graduation from a recognized Information Technology program, plus 5 years and 6 months experience or an acceptable equivalent combination of training and experience.

You Will Have The Following Skills And Experience

• Microsoft 365 Certified: Fundamentals (MS-900) or Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
• Extensive experience in complex enterprise environments and managing infrastructure projects/teams.
• Proficiency in various computing technologies (e.g., desktop software, operating systems, device/print management systems, Microsoft technologies like M365, Exchange, etc.).
• Excellent communication and interpersonal skills.
• Demonstrated experience in identifying and implementing improvement opportunities.
• Flexibility and adaptability to changing business priorities.
• Coaching and mentoring staff on new processes and technologies.
• Experience working in a health care or public sector environment.
• Experience in on-premises and cloud-based environments, supporting large, mission-critical 24x7x365 environments.
• Knowledge of project management methodology, ITIL processes, and IT and Security policies and procedures in Government.
  
  

Your Experience Should Include

• Decision making responsibilities for development and ongoing management of high-quality digital support services.
• Leading continual service improvement initiatives by leveraging internet-era practices and collaborating with multidisciplinary teams to achieve business/policy outcomes.
• Establishing KPIs, monitoring results and trends, and using them to drive continual service improvement.
  
  

We recognize that everyone brings unique skills and experiences to the table and not everyone "checks all the boxes". We encourage you to apply and tell us why you're the right fit for the job.

Additional Information

While the home location is set to Halifax for both roles, the location for Device Management Technical Architect may be flexible based on needs.

Benefits & Perks

Benefits

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

• Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.
• Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.
• Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions.
• Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.
• Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.
• Support in Times of Need: Receive short- and long-term disability assistance when required.
• Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province.
• Growth & Development: Open doors to professional growth within the CDSD and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT.
• Lifelong Learning: Continuously expand your knowledge and skills through training and development programs.
• Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact.
  
  

Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.

Pay Grade: PR 17

Salary Range: $3,091.70 - $3,631.17 Bi-Weekly

Employment Equity Statement

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This Is a Bargaining Unit Position Initially Restricted To Current Civil Service Employees Represented By The Nova Scotia Government Employees Union (NSGEU). If Applying From Outside a Government Office, Employees Must Apply Correctly Via This Link

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.