Solution Specialist

Job Description

Job ID : 7091 Category : Sales & Distribution Brand : Economical Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change. Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering. Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do. Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals. Reporting to the Manager, Broker Solutions, you’ll be responsible for developing, supporting, and monitoring broker facing strategic and operational initiatives. This includes but is not limited to ensuring that broker and external views are incorporated into project requirements, testing, business implementation, communication, marketing deliverables, and making decisions on behalf of Broker Solutions. These solutions facilitate communications and business transactions between the broker and Economical companies across all lines of business as well as claims. Who are we looking for? You’re professional, friendly and courteous in all interactions, whether with customers or co-workers You’re a self-starter who remains focused under pressure You can successfully multitask and work to tight deadlines You’re decisive and see beyond what is presented; to bring new views into current thinking You have strong interpersonal skills You have strong verbal and written communication skills You have exceptional attention to detail and organizational skills You perform well in a busy operation, remain calm under pressure You’re a team player who is adaptable to a changing environment What can you expect from this role? You’ll provide input into, and drive requirements representing an external/broker view and needs You’ll develop corporate business implementation strategies with roles and responsibilities, while leading the execution of this during the project stage You’ll develop processes to operationalize each solution and ensure clear and continued knowledge transfer takes place with the business development specialist You’ll monitor the progress of Business Implementation activities until close out of the project and address gaps You’ll work with the business development specialist team to ensure staff are equipped to execute their individual implementation plans You’ll perform end users’ reviews of the solution prior to production implementation and work with TS to address issues Development and ongoing ownership of broker facing workflow and end-user training documents You’ll identify training needs of brokers and develop curriculum and content to close gaps You’ll deliver workflow training to support areas as required You’ll monitor the operational implementation of broker-facing solutions You’ll create reports and metrics to monitor usage at a corporate level and identify areas of opportunity for growth and where challenges to adoption (i.e. low adoption) are seen. You’ll act as a subject matter expert for brokers, internal support teams and the business development specialist on solutions You’ll develop implementation plans and execute them when fixes or enhancements to a solution are made. You’ll conduct market research to ensure familiarity with industry technology, other carrier solutions and the needs of the brokers relative to technology and workflow You’ll ensure those requirements and needs form part of solutions delivered by TS and create awareness amongst Sales and Distribution leadership You’ll design processes to support not only the initial implementation of broker workflow and technology solutions, but also monitor the effectiveness of the implementation and support process and make ongoing adjustments as required. You’ll ensure awareness across Economical companies and within regions. What you bring to this role? University degree, college diploma or CIP designation Minimum of 3 years in the property and casualty industry. Preference will be given to applicants with prior knowledge and understanding of broker workflows, operations, and technology Proficient in MS Word, Excel, and PowerPoint Experience with delivering training and presentations, group facilitation, negotiating and needs analysis is an asset Prior understanding of and/or experience with Economical’s project methodology is an asset Salary range is $54,800 - $100,800. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. #LI-JG1 We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. Go ahead and expect a lot — you deserve it, and we’ve got it: Hybrid work schedule for most roles Company share ownership program Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accessibility@definity.com Background checks This role requires successful clearance of a background check (including criminal checks and leadership references). #LI-Hybrid