Intake Coordinator

Job Description

First Link Intake

Coordinator (Provincial)

Behind every person with Alzheimer's disease and other dementias, there are hundreds of people dedicated to helping them. The Alzheimer Society is the leading not-for-profit health organization working nationwide to improve the quality of life for Canadians affected by Alzheimer's disease and other dementias and advance the search for a cause and cure. Active in communities right across Canada, the Society has programs and services near you. Since 1987, we've been dedicated to providing help for people with Alzheimer's disease and other dementias and their caregivers. That help comes in many ways.

Job Summary

As the First Link Intake Coordinator, you are part of a team that provides direct client services to persons living with dementia, and/or to their care partners. You are responsible for managing and processing all referrals received from the community (including health care professionals and self-referrals), entering client information in the system, ensuring all documentation is completed, triaging client needs, recommending applicable programs and completing referrals to ensure timely delivery of client services. This is a 2-year contracted position with possibility of renewal.

Distinguishing Characteristics

The ideal candidate will enthusiastically support the vision and mission of ASNB and possess the personal qualities of integrity and credibility. They will have the ability to work collaboratively to accomplish various tasks and manage multiple projects. The successful candidate will invest in building community relationship and establishing meaningful connections with our clientele.

Typical Duties and Responsibilities

• Complete intake screening and entering data into the database, assessing clients needs, and triaging accordingly
• Developing and implement triage process for direct and self referrals
• Intake and registration for all programs and services where appropriate. This includes all database documentation, and appropriate communication to program staff
• Support ongoing culture and diversity work including new and existing initiatives
• Send information packages to families and individuals who contact the office for support and information
• Participation in all staff, department, working group and other meetings as appropriate
• Support the Programs and Services department with work under the referral partner strategy
• Maintain confidential client files
• Lead, maintain, update and add resources to internal community resource library
• Work to expand awareness to the general public through various awareness activities
• Participate in provincial and national activities when requested
• Travel as required

Qualifications and Skills

• Must be bilingual in French and English. Unilingual candidates will not be considered.
• A 2-yr diploma in health or social services field and Office Administration, or equivalent;
• Knowledge of Alzheimer’s disease and other dementias, community services, healthcare, the not-for- profit sector
• Community awareness with the ability to build trusting relationships with community partners
• Sensitive to the impact of Alzheimer’s disease on the individual and the family
• Demonstrated knowledge and application of person-centered approaches, problem-solving strategies and confidentiality;
• Must embody the vision and values of the ASNB
• Must be approachable, have solid communication skills and a warm positive attitude with active listening skills
• Must be able to forge strong partnerships with like-minded organizations in the community to build awareness and strengthen the organization
• Ability to work well independently and as part of a team
• Proficient in Zoom and Microsoft programs
• Ability to work outside regularly scheduled hours as required
• Experience working with databases;
• Intake experience an asset;
• Professional phone experience an asset;
• Possess a valid NB driver’s license and be available to travel within the region

The Alzheimer Society welcomes and encourages applications from individuals with disabilities.

Accommodations can be made for candidates taking part in all aspects of the selection and hiring process upon request.

Annual Salary: $43,680.00

Qualified persons should send their resume to the following address:

The Alzheimer Society of New Brunswick

320 rue Maple Street, Suite 100

Fredericton, N-B E3A 3R4 info@alzheimernb.ca

Job Types: Full-time, Fixed term contract

Salary: $43,600.00 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Work Location: In person