• Review and process all Patient Care Records from assigned billing region using ePCR and designated accounting/recording program.
• Posting and processing invoices related to ambulance services on a daily basis.
• Receive and process payments through Moneris on line in absence of Cash Administrator.
• Keep accurate records of patient accounts in Great Plains using notes and tasks, and completing any necessary adjustments to invoices/accounts as required.
• Provide high quality customer service for a high volume of billing inquiries, collection intake calls and bill payments
• Practices supportive communication techniques such as active and empathetic listening, excels in effective decision making, involves others in decision making when appropriate.
• Demonstrates superior conflict resolution skills: balances assertiveness and sensitivity. Successfully mediates conflict between patients, EHS and the organization to achieve a successful outcome.
• Works closely with external agencies such as Blue Cross, Veterans Affairs Canada, Department of Health & Wellness and MSI to resolve billing and collection issues and advocate on behalf of the patient.
• Ambulance fee assistance program collection of data, filing, processing credits, sending letters and correspondence and noting of accounts.
• Provide relief coverage for EMC receptionist.

• Business degree or diploma from a post-secondary institution is preferred.
• One to two years in an office position, including data entry and billing/accounting experience.
• Thorough working knowledge of computer programs such as Microsoft Office and accounting program such as Great Plains or other Accounts Receivable software.
• Effective oral and written communications.
• Proven and effective customer service telephone skills.
• Ability to learn quickly and effectively use various computer billing and reporting systems.
• Strong analytical and organizational skills. Knowledge and/or expertise in finance and accounting preferred.
• Ability to maintain confidential records and information.
• Leads by example and practices good time management.

Company Overview