Applications Clerk - Cb 24017

Job Description

Applications Clerk
Cape Breton District
Location: Sydney, Nova Scotia
Type of Employment: Full-Time, Permanent
Union Status: CUPE Local 4840
Competition # CB 24017
Closing Date: February 11, 2024

About Us

Nova Scotia Provincial Housing Agency (NSPHA) is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-income Nova Scotians.

We contribute to the prosperity of Nova Scotia by helping individuals and families find a home that?۪s right for them, at a price they can afford, in a healthy and vibrant community that offers the services, support and opportunities they need. We accomplish this by working closely with other levels of government as well as private and community partners.

Across its districts, NSPHA provides more than 11,200 safe, affordable homes as part of its Housing Services to seniors and families. District offices manage the day-to-day operations of Nova Scotia?۪s housing stock. Their responsibilities include administering tenant applications and placements, collecting rent, resolving tenant issues, and maintaining and repairing properties.

About Our Opportunity

Under the direction of the Applications Supervisor, the Applications Clerk provides clerical support to the supervisor and employees working in the department to ensure effective client service and the efficient running of the office.

Primary Accountabilities

• Respond to or redirect all general incoming calls and e-mail correspondence to the Applications Department.

• Receive and register all applications and ensure that date stamps are applied.
• Coordinate with applicants to review their files and assist in processing applicant files, including running wait list reports.
• Complete applicant reference checks and maintain electronic and paper records/files related to applicants.

• Determine Phase 1 eligibility, create and assign service tickets, schedule appointments, record team meetings and provide general administrative support to the team.

Qualifications and Experience

• Business Administration or Secretarial diploma program, plus two years?۪ related experience, or an equivalent combination of training and experience.
• Strong keyboarding skills with working knowledge of Microsoft Office.
• Excellent knowledge of office procedures and practices to maintain accurate and secure files, track, and follow-up information/report requests.

Assets

• Knowledge of Yardi Property Management software.
• Knowledge of Rent Caf̩ software
• Knowledge of ICM software
• Possess current Emergency First Aid and WHMIS certifications.

Competencies required at this level of work are Client Orientation, Effective Interactive Communication, Attention to Detail and Information Seeking; navigate and prioritize a high call volume.

If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver?۪s abstract, and confirmation of education credentials.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status, eligibility, and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.

Classification: CL 16
Salary Range: $22.67 to $25.37 Hourly
Work Week: 35 hours

Note: This is not a Civil Service position.

We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.

To Apply

Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.

Our preferred method of applying is through Career Beacon.

Submissions must be received by 11pm on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $22.67-$25.37 per hour

Expected hours: 35 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person