Community Liaison

Job Description

JOB INFORMATION Requisition ID: 8844 Number of Vacancies: 1 Department: Community and Stakeholder Relations (20000064) - Community & Stakeholder Relations (30000082) Salary Information: $80,189.20 - $100,245.60 Pay Scale Group: 8SA Employment Type: Regular Weekly Hours: 35, Off Days: Saturday & Sunday Shift: Day Posted On: January 4, 2024 Last Day to Apply: January 17, 2024 Reports to: Manager, Community Stakeholder Realtions The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy." General Accountability The Community Liaison Officer serves as the primary point of contact for the local community during the planning and construction of Toronto Transit Commission projects. Acts as the lead in facilitating community relations during the design/pre-construction and construction phases, working collaboratively as a bridge between stakeholders and TTC construction teams. Key Job Functions Proactively identify and resolve potential construction related problems or issues of concern, that may arise within the community as a result of both pending and on-site construction activities Develop outreach and communication plans to inform the public of construction activities and their impacts and mitigation measures, including through facilitating public information events, conducting site visits, preparing presentations, newsletters, brochures, notices, social media and web content, etc. and ensuring the timely distribution of materials. Manage, track and report on all public correspondence and document any initial claims of noise complaints, property damage or personal injury for investigation and response Liaise with property owners/managers, residents, tenants, site staff, contractors and local agencies to manage on-site construction issues relating to property access, pedestrian safety, restoration, parking, signage, noise, dust/dirt, etc. Coordinate pre-and post-construction inspections between stakeholders, construction teams and contractors as required Prepare supporting documentation, and research/obtain additional information to ensure all public concerns and issues are addressed accurately and promptly with construction personnel as required Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies Skills Use office technology, software and applications Plan and organize activities / projects to meet section and organizational goals Apply analytical skills Manage conflict Communicate in a variety of mediums Education and Experience Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent 3-4 years of directly related work experience Familiarity with the principles, methods, practices and terminology associated with construction activities Proficiency in using MS Word, Excel, databases and PowerPoint Familiarity with graphics (Adobe Suite) and website applications, including web content management systems are considered assets Additional Requirements Sound knowledge of communications, stakeholder and community relations principles, methods and practices Demonstrated strong communications and customer service skills including event organization and logistics, meeting presentations, production of printed materials and graphics Sound judgement and excellent problem-solving and prioritizing skills to anticipate and assess situations/incidents and determine best solution or course of action Excellent interpersonal, communication and presentation skills are essential The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially. The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee. We thank all applicants for their interest but advise only those selected for an interview will be contacted.