Since 2020, 211 Nova Scotia, a non-profit association, has been helping Prince Edward Islanders navigate a complex network of programs and services available to meet their human and social needs. Visit www.PE.211.ca for additional information regarding services in PEI.

This is a Full Time 24 month Term Position

Are you passionate about helping others?

Are you energetic, accountable, and innovative?

211 Nova Scotia is seeking a Community Resource Navigator/Outreach and Administration Support.

This is a "hybrid" position, based in Charlottetown. The employer may be flexible to work with applicants who reside in areas within PEI that are not a commutable distance to the Charlottetown office for a work-from-home role. However, there will be times where in office attendance is required. The role consists of 80% performing the role of Community Resource Navigator and 20% in the role of Outreach and Administration Support.

Our compensation plan includes competitive remuneration plus group health benefits. For the successful employee, there is potential for a multi-year extension beyond the initial 24-month term.

Responsibilities

As a navigator you will

• manage phone calls, emails, texts and online chat requests from residents of PEI and Nova Scotia
• assess human service needs through probing questions and/or empathetic listening, and make referrals to one or more agencies or programs.
  
  

As an Outreach and Administration Team Support, you will

• provide support through duties as required by the United Way of PEI's 211 Administration Team.
• This could include, but is not limited to,
• creating social media content,
• online and in person presentations to community groups,
• building community relationships to spread awareness of 211 PEI,
• aiding the data team in verification of records that are used to provide referrals to 211 PEI callers.
  

In both roles you must present a professional image and exercise tact and compassion in a manner that respects the mission, vision, and values of 211.

Navigator duties will generally take place on a variable shift schedule between the hours of 8am and 8pm, for 4 days each week between Monday and Friday while outreach and communications duties will be performed on day 5.

Qualifications

Our Ideal Candidate:

• You possess a bachelor's degree in social sciences or human services, or a related degree, coupled with a minimum of three years relevant experience, in a client service role (or equivalent combination of relevant education and experience).
• Your core strengths include attention to detail with well-developed writing/speaking and presentation skills.
• You can commit to a 5 week training program which will require 2 weeks on site in Halifax and the remainder self-paced virtual in PEI.
• You are quality driven, with a desire to truly help others.
• You have a proven ability to multi-task, which, in our environment, involves making accurate assessments from sensitive information, performing online searches, and entering data, all while conversing with the caller.
• Through work experience, or as a volunteer, you've demonstrated a desire and ability to help those in need, preferably through skills in empathetic listening and compassionate inquiry.
• You are known to be flexible and willing to stretch into new skill areas and work opportunities.
• You possess a proven interest and/or work experience in public relations/communications.
  
  

Are you interested?

Our Association is committed to ensuring diversity through equitable participation of Indigenous persons, African Canadians and other racially visible persons, persons with disabilities, and women in positions where they are under-represented. We value the representation of citizens of all ages. All applicants who are members of an employment equity group are encouraged to self-identify.

Previous employment references and a current clean Criminal Reference Check will be required.