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Date: 2024-06-15 14:20:58

Counter Sales Representative

Job Description

Downey Ford, Saint John, NB is seeking a Experienced Parts Advisor to join our team!

Do you have in interest in automotive? Are you customer focused? Enjoy working in a fast paced environment? Have a desire to always learn new things? How about a position at a 60-plus year-old locally owned and operated company with benefits and a company-matched retirement plan?

If you answered yes to any of the above, then we want you to consider joining our amazing – and growing – team here at Downey Ford Saint John.

It looks like the only thing missing here is you!

About us

Downey Ford is family-owned and operated and has been servicing New Brunswick Ford buyers for over 60 years. We were voted number one new and used dealer in Saint John, NB and have three (3) NB locations; Saint John, St. Stephen, and Sussex.

Downey Ford has grown over the years but has never lost its identity. As a result, you'll be treated as a member of the family when you walk into any Downey Ford dealership.

Downey Ford offers buyers in Saint John and southern New Brunswick a wide range of new Ford models and pre-owned Ford vehicles, as well as a modern servicing department. Downey Ford also offers genuine Ford parts and accessories, as well as a state-of-the-art body shop and detailing department

Summary

The Automotive Parts Counter Representative is responsible for delivering outstanding customer service. They take orders over the phone and in person, as well as proactively assists customers browsing in the store.

Job Duties

The MAJOR TASKS are listed below, but the incumbent may be assigned to other duties.

  • Providing parts support to service department and technicians.

  • Assist service technicians with selecting parts needed for repairs in process

  • Maintain a high level of customer service.

  • Ensure accuracy in all transactions, inventory, and procedures.

  • Maintain a high level of product and service knowledge (training provided).

  • Answer parts incoming phone line, as needed.

Requirements

  • Must be able to provide and maintain a valid NB drivers license, cleared drivers abstract and criminal background check.

  • Previous experience in a similar position or in the automotive industry preferred.

  • Computer literate using basic programs such as Windows and Outlook.

  • Must be physically able to lift heavy objects, walk and stand for long periods of time and perform strenuous physical labor for an 8-hour shift.

  • Must have the ability to work in a fast-paced, dynamic environment.

  • Excellent customer service skills, interpersonal, organizational and communication skills.

  • Self-motivated.

  • Ability to work individually and as part of a team.

  • High level of integrity and work ethic.

  • Must wear PPE and follow safety standards

Work Conditions

  • Must maintain all required Operational Health & Safety certifications and must ensure a safe workplace.

    • Must be able to lift to 50lbs, twist, turn, bend and stand for long periods of time without restriction
  • Busy Shop environment

  • Requires good manual dexterity (hand, hand with arm, two hands) and multi-limb coordination.

  • Noise level is generally loud.

  • Hazards associated with the industry.

  • Must wear PPE and follow safety standards at all times

WE OFFER:

  • Competitive salary

  • Group benefit after 3 months of employment

  • Company matched pension plan after 6 months

  • Employee discounts on parts, service and vehicle purchases

  • High performance culture, focused on customer experience

  • Experienced and hands on Management staff

  • Opportunity for career growth

Candidates are encouraged to please submit an updated resume . We thank all applicants for their interest in advance, but only those being considered for the position will be contacted.



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