Business Analyst

Job Description

***100% remote position*** The candidates must include a motivation letter. About us With over 15 years of expertise under our belt, we have maintained our start-up mentality while becoming the leader in stakeholder engagement software. On a daily basis, this is reflected in our management style, which is more horizontal than hierarchical. We are currently looking for a Business Analyst that will work closely with our Projects Director and the Account Directors. (S)He is responsible for the implementation of Borealis software for our clients. We are looking for people who: Find creative problem-solving fulfilling and challenging Are self-motivated and eager to learn Thrive in a dynamic & collaborative environment and are comfortable with ambiguity Have a clear, professional and informative communication style. Are Interested in building technical skills and learning about SAAS, KPI’s and more. Is creative, organised and that isn't scared to take some lead! Responsibilities Manage Borealis implementation projects: Assess and understand clients’ business objectives; Identify and collect customer requirements, map their business processes Identify the best solutions to integrate their business processes into the Boréalis software Organize and conduct meetings and work sessions with clients: produce agendas, dispatch activities and monitor their progress, customize project documentation Formalize project information in the various onboarding documents Configure the software in accordance with the identified requirements In case of imports, manipulate and organize data, prepare imports Maintain project statuses, to reflect implementation status at all times, and keep managers and clients informed Identify risks and issues around projects, implement mitigation solutions. Identify and integrate innovative, solution-oriented approaches to: Suggest sound workarounds tailored to client contexts to meet service levels agreed upon with clients; Maintain implementation projects progress on budget and on time. Develop and maintain a relationship of trust between customers and Boréalis; Engage with clients on topics that will help Boréalis "grow its roots"; Develop an in-depth understanding of Borealis over time; Help develop and maintain a continuous improvement approach to everyday issues. Qualifications Diploma in IT, Communication, Management or Administration Experience of at least 3 years in a relevant area Good understanding of corporate social responsibility challenges is a plus Experience in Project and/or Account management, if possible with large corporations. International experience or Mining / Oil/Gas experience or SAAS experience will be considered as an asset. Fluent in English. A second language is a plus. Very good communication skills, client-oriented profile Adaptable: available to work atypical working hours, ready to work with foreign languages teams. Terms of employment 100% remote position 37.5 hour week, Monday to Friday Flexible schedule Be part of a dynamic and international team Job Types: Full-time, Permanent Salary: From $60,000.00 per year Benefits: Work from home Schedule: 8 hour shift Day shift Monday to Friday No weekends Supplemental pay types: Bonus Experience: Business analyst: 5 years (preferred) Language: english (required) French (required) Portuguese (preferred) Work Location: Remote