Job Type: Permanent

Reference code: 125718

Primary Location: Toronto, ON

All Available Locations: Halifax, NS; Calgary, AB; Ottawa, ON; Toronto, ON; Vancouver, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality

Are you a committed business analyst with experience in CRM implementation? Do you thrive in a fast-paced, agile environment? If so, check out this exciting opportunity!

What will your typical day look like?

This role will focus on leading dedicated teams to deliver solutions while ensuring we stay aligned to our internal best practices. The main focus of delivery will center around our Cybersecurity practice and ensuring we deliver solid solutions that underpin the overall Cyber strategy within our firm. In this interesting and diverse role, you’ll:

• Perform ServiceNow business analysis and have some opportunity to participate in implementation and testing across the platform.
• Work to lead dedicated teams within the ecosystem. As part of the broader ServiceNow team, you will be able to work with many other ServiceNow leaders and professionals across the globe to provide input on setting standards and paving the road forward to deliver solutions internally within Deloitte.
• Use or develop skills in many areas including the latest ServiceNow spaces such as Security Incident Response, Security Operations, and Orchestration/Animation.
• Have the opportunity to interact with management and leaders in global environment from multiple countries and varied business areas across our organization.
• Lead high performing teams of diverse developers from varied time zones which will give you the chance to grow your people management skills with assistance from various levels in our team.
  
  

About The Team

At Deloitte, embedding technology into everything we do is how we stay current, innovative and ahead of our competition. The Solutions Delivery group with Deloitte's ITS (Information Technology Services) requires an experienced Business Analyst with ability to conduct business analysis, understand and document Business Objectives and requirements, perform gap analysis, develop functional designs and scope projects.

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Required:

• Minimum 1 year of experience in ServiceNow or other enterprise grade platform
• Minimum 1 year of experience managing complex stakeholder environments in delivery and/or operational roles
• Prior experience with enterprise grade SaaS platforms and their application to business challenges
• Proven ability to lead delivery across multiple projects and workstreams and perform well in matrix management organization
  
  

Preferred:

• ServiceNow Certified System Administrator or ServiceNow CIS is an asset
• Minimum 1 year of experience managing complex stakeholder environments in delivery and/or operational roles
• Experience with security operations
• Previous experience with regulatory or compliance based technical solution delivery
  
  

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You Shape How We Make Impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.