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Date: 2024-12-10 19:45:56

Service and Parts Lead Coordinator [Lounsbury Heavy-Duty Truck Limited]

Job Description
The Opportunity

Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Service and Parts Lead Coordinator.

This is a full-time position. The hours of work are: Monday to Friday, from 8am to 5pm.

  • We will offer upto $750 signing bonus based on experience**

Why Work with Us?

Lounsbury Heavy-Duty Truck Centre is committed to investing in our employees through training programs and a great work environment, plus:

  • Competitive Wages
  • Group Benefits Plan including health, dental, vision, and life insurance, that begins on your first day
  • Paid Vacation Days
  • Pension Plan
  • Great work culture
  • Fun and dynamic work environment
  • Employee discounts on cars and furniture

Responsibilities

  • Provide customer service at the Parts and Service to walk-in customers and customers calling into the dealership.
  • Perform physical inventory, regularly, to ensure all stock levels are accurate on the system.
  • Prepare bills of lading, invoices, and other shipping documents.
  • Assemble containers and crates in the Parts area: keep it clean and organized.
  • Keep records/files up to date.
  • Pack goods to be shipped and unpack goods received.
  • Must be willing to learn how to drive a forklift.
  • Answer phone calls and emails from customers, to book an appointment for service.
  • Write up a repair order and document customers' concerns to ensure accurate information is provided to the mechanic.
  • Keep the customer informed while the truck is being repaired.
  • Check and advise the customers if repairs are approved under warranty.
  • Track the ordering status of the ordered parts.
  • Follow-up/ update customers when parts are received.
  • Effectively interact with customers and staff to maintain a continuous workflow.

Qualifications

  • High School diploma or equivalent.
  • Must have a valid driver's license and a clean driver's abstract.
  • Must be computer literate - be able to use Microsoft Outlook, and Excel, and be able to learn a new computer program.
  • Experience in the truck industry, rental, or automotive industry is an asset.
  • Has great attention to detail.
  • Strong interpersonal skills, customer service skills, and troubleshooting skills.
  • A good team player, has a sense of urgency, and can multi-task.
  • Good work ethic and detail-oriented.
  • Ability to perform repetitive heavy lifting (up to 50lbs).
  • Keeps their work area very clean and organized.

Other Benefits:
Be an early applicant

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