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Date: 2024-12-25 03:06:13

Service and Parts Lead Coordinator [Lounsbury Heavy-Duty Truck Limited]

Job Description

The Opportunity

Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Service and Parts Lead Coordinator.

This is a full-time position. The hours of work are: Monday to Friday, from 8am to 5pm.

We will offer upto $750 signing bonus based on experience**

Why Work with Us?

Lounsbury Heavy-Duty Truck Centre is committed to investing in our employees through training programs and a great work environment, plus:

Competitive Wages
Group Benefits Plan including health, dental, vision, and life insurance, that begins on your first day
Paid Vacation Days
Pension Plan
Great work culture
Fun and dynamic work environment
Employee discounts on cars and furniture

Responsibilities

Provide customer service at the Parts and Service to walk-in customers and customers calling into the dealership.
Perform physical inventory, regularly, to ensure all stock levels are accurate on the system.
Prepare bills of lading, invoices, and other shipping documents.
Assemble containers and crates in the Parts area: keep it clean and organized.
Keep records/files up to date.
Pack goods to be shipped and unpack goods received.
Must be willing to learn how to drive a forklift.
Answer phone calls and emails from customers, to book an appointment for service.
Write up a repair order and document customers' concerns to ensure accurate information is provided to the mechanic.
Keep the customer informed while the truck is being repaired.
Check and advise the customers if repairs are approved under warranty.
Track the ordering status of the ordered parts.
Follow-up/ update customers when parts are received.
Effectively interact with customers and staff to maintain a continuous workflow.

Qualifications

High School diploma or equivalent.
Must have a valid driver's license and a clean driver's abstract.
Must be computer literate - be able to use Microsoft Outlook, and Excel, and be able to learn a new computer program.
Experience in the truck industry, rental, or automotive industry is an asset.
Has great attention to detail.
Strong interpersonal skills, customer service skills, and troubleshooting skills.
A good team player, has a sense of urgency, and can multi-task.
Good work ethic and detail-oriented.
Ability to perform repetitive heavy lifting (up to 50lbs).
Keeps their work area very clean and organized.