Job Description: Riverstrong is looking for a driven Sr Information Technology Consultant with the grit and energy to help us grow in a start-up MSP environment. The ideal candidate will possess well-rounded technical proficiency, including systems, networking, security, and cloud. And be able to consult on various technologies while ensuring excellence is delivered throughout the customer engagement and IT solution implementation lifecycle. You will help develop standards and processes and work toward increasing efficiencies in service delivery. You will look for ways to improve their technology while working with existing customers and collaborate with your team to develop those improvements into product and service sales opportunities. You have IT Managed Services Provider experience, including working on a service desk and engineering technology solutions, with a record of happy customers and successful implementations. Design, develop, implement, troubleshoot, and maintain small-to-mid-size business IT stacks. Develop standards for technology, documentation, knowledge base articles, standard operating procedures, best practices, delivery processes, templates, protocols, and training assets. Support multiple customers via ticketing system as a Managed Service Provider IT consultant. Provide technical leadership and mentorship to junior staff members by helping them achieve career goals. Configure, monitor, backup, secure, and maintain routers, switches, DNS servers, and other network devices. Build, troubleshoot, migrate, and maintain physical or virtual server infrastructures hosted on-prem or cloud with Active Directory domains. Take and resolve technical escalations from the Support and Engineering Teams Architecture, engineering, implementation, and troubleshooting of networks, TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, firewalls, etc., and infrastructure technologies such as Active Directory, servers, VM, AWS, Azure, Windows OS, Data Center, SaaS platforms, etc. Take ownership of IT projects and work with the project team to deliver the scope of infrastructure SOWs. Ensure redundancy, availability, and security of networks or server infrastructure from vulnerabilities. Keep current on the latest technologies innovations and determine the best investments for the business and our clients Create a positive experience for our customers and staff in all engagements What you’ll do: The path to success in this role will include a passion for helping people in need, the ability to multitask, collaborate, work with a team, attention to detail, and technical competencies as an IT SME. This role will work closely with Riverstrong leaders to build excellence and mentorship in the technical team. You will define the best practice processes and research and develop the next-generation tools to achieve efficiency while making our lives easier. You will work on many client projects, delivering IT solutions across various technologies and infrastructures. Our ideal candidate knows how to collaborate on large-scale projects and can also complete assigned tasks independently. But mostly, we like to have fun while delivering exceptional services for our clients. Provide exceptional customer service, excellent remote presence, and ability to deal with all levels of users in a professional manner Be friendly and able to smile a lot while working in challenging situations Lead and follow others in resolving customer requirements by providing technical solutions or support to junior family members Establish credibility and communicate effectively with executives of all levels with fluency in verbal and written communication skills Problem-solving and the ability to communicate technical information to non-technical end-users Be a team player with a strong work ethic, operating with a sense of urgency and understanding Travel as required by client projects or up to 30%. What we’re looking for: Passion for people, collaboration, authentic, and unafraid to learn from mistakes. Excel in the fail-fast and continuous improvement methodologies 5+ years of experience in IT, security or network systems, server management support, or network administrator positions preferred Advanced experience in the following: Network architecture, Routing, Switching, Firewalls, APs, Network Assessment Tools, Wireshark, Nmap, DNS, DHCP, Microsoft Active Directory, M365, and Azure AD DS environments Advanced experience with Windows Server, virtualization, AWS, SaaS/Cloud platforms, CRM, perimeter security, vulnerability tests, and protocols Advanced experience of Google Workspace, O365, Mac/IOS, Android, Windows desktop OS, or any typical end-user technologies IT industry-specific credentials/designations a plus (Microsoft, Google, Salesforce, Amazon, VMware, CISCO, ITIL, etc.) Datto Autotask and Datto RMM experience highly preferred Experience with ITIL, incident management, and problem management Ability to utilize multiple resources to determine root causes and resolutions of technology problems and incidents Additional certifications are preferred, such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Associate (MCSA), CompTIA Network+ Must be authorized to work for any U.S. employer What we can offer you: Competitive salary Full-time WFH Unlimited FTO Paid major holidays Healthcare, dental, vision coverage 401k Don’t wait; start growing your career with Riverstrong today! At Riverstrong, we recognize that our people are our strongest asset. Since our founding, we’ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences. Our ultimate goal is to become a trusted advisor in the MSP IT industry specializing in various industries such as Retail, Hardware, Distribution, Financial Services, and beyond. To that end, we’ve gathered some of the best and brightest in tech to ensure that Riverstrong’s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors. We are a start-up with the mindset to do IT better. With the support and investment from Gerent, Riverstrong is well-positioned for fast growth. We have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow — and want to grow alongside us. Why work with Riverstrong? Relationships are our gold standard. We put our people first because we know how we treat our employees is how they’ll treat our customers. Learning never stops. Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations. Working to live. Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means having more time to spend on our passions and with our families. Embracing our differences. Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions. We see and seek the best in people. We assume the best of those we work with. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives. Greater than the sum of our parts. We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone. Constantly striving for excellence. When something is good, we want to make it great. It’s in our company DNA to challenge the status quo and push the envelope. We’re not afraid to ask hard questions that improve our work. Doing the right thing. We keep our moral compass close at hand. We strive to do the right thing in every situation, no matter how big or small. We’re always looking for talented professionals who can help make our company — and team — stronger and more capable. Riverstrong is an equal opportunity employer that celebrates diversity and provides an inclusive work environment. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. We try our best to accommodate any candidate taking part in the selection process upon request.