Job Description

About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, well, we can’t wait for you to join us. About the Role: Reporting to the Partnership Product and Operations Senior Manager, the Partnership Specialist is responsible for their assigned partnership. They own the oversight of the quality delivery of all tours and the smooth integration of partner products into the G Adventure operational model. The Specialist. ensures that all Product requirements, operational responsibilities, branding and quality customer experience are met in the delivery of services. Working with our local operations, they must be aware of all product requirements, read all participant evaluations and work with their manager to proactively identify trends with key stakeholders and work with the region to proactively put a remediation plan in place before problems impact the customer experience. The Specialist will work closely with our partners to explain and offer solutions to delivery issues, execute and monitor improvement plans. To be successful the Specialist must be able to effectively partner and maintain consistent communication with all stakeholders, internally and externally, to ensure the objectives of the partnership are achieved. This role can be based out of Toronto or Boston and is hybrid remote with 3 days in office What You'll be Doing: Own all NPS and evaluation reporting for partner programs and other G product style as directed and create and maintain tracking docs for internal and external stakeholders Ownership and PM of Smithsonian Tour bulletin schedules & workbacks Read and analyze all partner evals to help identify any potential patterns that can impact the positive customer journey and on trip experience Work closely with their manager, internal stakeholders and partners on planning and executing product improvement and development plans Work closely with their manager and internal stakeholders on the proper delivery of brand guidelines for all trips within the partnerships Work closely with their manager and internal stakeholders to assure the quality delivery of trips following the PRD and trip design and details. Work with Product and local ops to update trip details based on operational realities and needs. Work closely with partners to proactively communicate changes, updates and action plans meant to improve the customer experience. Work with all stakeholders to ensure the production schedule is followed, circulated and understood by all. Rereporting on sales / trends / competitive so we can plan future product earlier for partners Work closely to support their manager and stakeholders on communications relating to Safety, CIM and cancellation. Ensure all partner supply chain requirements are met. Perform audits and communicate results and resolutions Encouraging and promoting our social enterprise purpose through our vendor engagement Other duties and responsibilities as assigned Desired Skills & Experience: 4 + years or more of relevant travel and product and operation experience Experience with the global tourism market Experience with the buying, product and operations cycle and process Knowledge of G’s customer service process Exceptional customer service and communication skills Proven experience in administrative and management skills Enthusiastic attitude with the drive to embrace and lead change and represent partner interest within the organization. Able and willing to travel as role necessitates A team player that understands how to collaborate and build strong relationships. What do we offer you? Competitive salary commensurate with the role Competitive benefits package Birthday day off Vacation time for you to recharge Enhanced Parental Leave Learning and growth opportunities *Applicable based on location* G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.