Front Desk Manager

Job Description

Responsibilities:
The duties and responsibilities for the Front Office Manager include, but are not limited to the following :

• Leadership, training and performance management of all departments with particular responsibility for the Front Office Operations.

• Hands on and active member of the front desk team, performing the role of guest service representative and night audit as scheduled.

• Implement and maintain all company policies and procedures.

• Ensure 100% guest satisfaction.

• To ensure Revenue Management goals are met or exceeded.

• Develop, prepare, execute and achieve financial goals.

• Hire, train, support and coach staff to create a productive, efficient team.

• Oversee and participate in day-to-day operations and sales activities.

• Representative of the management team to hotel guests, employees and members of the community.

• To ensure the proper housekeeping and maintenance of the hotel’s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards resulting in budget control.

• Increase Market Share by knowing the hotel’s position to the local competition and ensuring that plans are developed and executed to improve that position by maximizing hotel sales.

• Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations.

• Ensure that all appropriate systems and controls are in place to produce accurate reports.

• Implement and maintain all company policies and procedures.

• Responsible for purchasing, inventory and other controls.

We offer competitive compensation based on experience.

If you have a passion for providing exceptional guest service and possess the necessary skills to excel in this role, we would love to hear from you. Apply now to join our team as a Front Desk Manager!

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• On-site parking

Experience:

• Customer service: 3 years (preferred)

Ability to Commute:

• Bathurst, NB E2A 7B7 (required)

Work Location: In person