Event Coordinator

Job Description

Full Time Employment Opportunity | COMPETITION #CRC304/23-24 The Sales and Events Coordinator is responsible for selling the Event Centre and other multi-purpose rooms (MPRs), hospitality services and food and beverage products to achieve revenue goals for the Club Regent Event Centre and Casino MPRs. The position is responsible for short and long term coordinating, planning, communicating and implementation of all assigned files and will be the contact person for all major events and functions, supporting Hospitality and Entertainment Services. Duties: Conduct site tours with prospective clients, selling benefits of facility and products and addressing concerns in an effort to close sales. Assess customer requirements in relation to the facility as well as policy and procedures and seek ways to meet needs while adhering to same. Host consultation meetings with client on event planning. Document detailed requirements regarding catering, audiovisual, room set-up, bar service, etc, as well as add-ons such as concert tickets. Develop events tools (questions, signage, and materials), procedures, rules and regulations etc. Coordinate and set-up Ticketmaster ticketing. Liaise with Food & Beverage Services to develop customized promotional initiatives, customized menu proposals for clients, etc. and to ensure all relevant issues are addressed (pricing, smooth delivery of initiatives, etc.). Prepare custom event proposal and quote for client. Negotiate event costs and budget with clients, using sales leveraging to close sales. Prepare RFP and Budget plan for management review and approval. Coordinate and facilitate event meetings with client (internal or external) and internal departments. Create contracts to close sales. Generate sales leads via cold calls, walk-ins, referrals and telephone inquiries. Coordinate full client journey cycle, from lead to event day, ensuring milestone dates and information are adhered to within the client journey Arrange custom menu requests and gaming & vehicle rentals. Coordinate entertainment rider related details provided by the Program Manager, Entertainment and Events Support the coordination of the main stage entertainment needs. Support the coordination of entertainment. Utilize floor plan software to design room configuration layouts to meet client’s request for food, beverage and other services. Ensure internal/external client bookings are properly entered into the venue management system and status of bookings updated. Ensure all opportunities are logged and status is reported. Ensure all contracts and client-related documents are accurate and processed in a timely manner. Ensure the Event Orders (EOs) are created and all event details are accurately entered into the venue management system prior to signing off on the contracts, etc. Review billing information for accuracy and approve for submission to Finance. Invoice clients and access or adjust as required. Process client deposits and payments. Provide post-event follow up and resolve client satisfaction issues through service and sales leveraging. Participate in trade shows and other community related sales activities. Create and manage a “sales leads” database. Create relevant sales reports and tracking tools. Actively participate in related industry associations and organizations to develop network of clients and industry peers. Participate in weekly meetings to review productivity and discuss future initiatives. Coordinate involvement in sponsored events in conjunction with Marketing and Community Support. Primary Qualifications: Completion of a Grade XII High School diploma or G.E.D. equivalent. Formal courses in tourism/hospitality or sales. A minimum of two years’ experience in event planning, event coordination and sales. Demonstrated experience working with catered events. Experience working with current desktop productivity tools such as Microsoft Office (Word, Excel and Outlook). Exceptional communication and interpersonal skills and strong analytical and organizational skills. Secondary Qualifications: A designation in Event Management, through the Canadian Tourism Human Resource Council, is an asset. Experience working with a broad range of clients from community organizations and major businesses is an asset. Experience in sales/marketing, with an emphasis on the food and beverage industry, is an asset. *** Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs. Salary: $26.09 - $32.12 Bargaining Unit: CUPE Location: Club Regent Casino Individuals should apply by completing our online application form at www.mbll.ca/jobs or by submitting a resume and application to careers@mbll.ca. All applications are due by January 9, 2024. We thank all interested applicants, however, only those selected for interviews will be contacted. Job Type: Full-time Salary: $26.09-$32.12 per hour Work Location: In person Application deadline: 2024-01-09