Job Description

Your Moneris Career - The OpportunityWe all know that it feels good when helping someone. Why not make it a career and get paid for it?As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.Location: You will based in our Sackville office in a Hybrid work model. (Currently 2 days in office and 3 days from home).Address: 2 Charlotte St, Sackville, NB E4L 3S8Reporting Relationship: You will report to the Team Lead, Customer ServicePaid training will start on February 26 2024. You must be available to attend the full 10 weeks training. **Your Moneris Career - What you'll doProvide contact centre support to merchant clients over the phonePromote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channelsCollect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiriesAchieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)Your Moneris Career - What you bring1+ years of customer service experience preferably in a contact centre environmentExperience with computer functionality, software and hardware [routers/modems/etc.]Fluent in English and French or Cantonese/Mandarin (reading, writing, and verbal)Work on different shifts including evenings, weekends and holidays.Your Moneris Career - What you getComprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1RRSP matching & defined contribution pension planLearning & development programs and resources including unlimited free access to LinkedIn Learning, Coursera and an Educational Assistance ProgramHolistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace cultureFind out more about the work perks & benefits you get as a Moneris employee at Moneris.com/careersNote: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

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