Bilingual Customer Service Associate

Job Description

Are you a reliable, client-focused, and tech-savvy individual looking for your next big opportunity? If so, working with the Career Information Centre may be an excellent option for you to build on your existing skillset, impacting the lives of many job seekers in the Shediac area.

Position Overview:

The Career Information Centre, part of Diversified Employment Solutions, is funded by WorkingNB and is currently looking for a Full-Time Career Information Centre Agent to work out of our Shediac, NB location. The CIC offers job search materials, direct assistance to navigating employment applications and jobsites, information on the local labour markets, job postings, websites, and government programs to provide job seekers with the tools they need to succeed in competitive employment markets.

Why Join Us?

We are a collaborative and friendly bunch that support and guide each other to meet the goals of the business. We treat each other as we treat our clients: with care and respect. We offer training and development to all employees as part of our company onboarding and through our commitment to continuous learning.

In addition, we offer:

• Enrollment into a comprehensive benefits package (Health, Dental, Life Insurance)
• Retirement care through our company contributed RRSP match program (after 1 year of service)
• Team building and access to company events
• Career growth and advancement
• Opportunities to flex your skills and assist on our committees
• Opportunities to attend labour market meetings and to learn about and partner with other local community agencies
• Access to free parking

Qualifications:

The ideal candidate for this position will be comfortable serving diverse client groups with various skill levels, being patient and attentive to the client’s needs. You are positive, enthusiastic, and open to learning new things. You thrive in helping others to succeed and enjoy moderate to fast-paced work, showing initiative and filling your downtime with meaningful project work.

In addition, the following competencies will set you apart from other candidates:

• Diplomacy, confidentiality, and professionalism
• Must have demonstrated excellence in customer service
• Experience in mentoring or career development and advising are definite assets
• Proficiency with Microsoft Word, Microsoft Excel, and experienced with job search engines (Indeed, Job Bank, Career Beacon, LinkedIn, and more)
• Strong writing and editing skills with excellent attention to detail
• Willingness to learn the craft of basic résumé and cover letter creation
• Reliable with a sense of urgency
• A valid class 5 Driver’s Licence and openness to commute upon need
• Must possess the ability to work autonomously
• Responds well to change and new initiatives
• Respectful of diversity and inclusion practices
• Strong written and verbal communication skills in both English and French languages
• Must be able to pass a criminal record check

Education:

• Bachelor’s degree in education or humanities or social sciences such as Psychology are ideal for this position or other fields applicable to mentoring and service
• Any post-secondary education in English, Creative Writing, or Technical and Business Writing are definite assets
• Other education and/or related work experience may be considered

How to Apply:

We would like to thank all the candidates that have applied for this position. Please note that only candidates selected for an interview will be contacted. If you feel that you meet most of the requirements and qualifications listed above and see yourself as a good fit for this role, we would like to hear from you! Please apply directly through the indeed portal or submit a résumé and cover letter directly to cic@theahsgroup.com.

Please note that DES and its affiliates are defined as an equal opportunity employer. This means that we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected grounds.

Job Type: Full-time

Salary: $22.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Day shift
• Monday to Friday

Education:

• DCS / DEC (preferred)

Ability to Commute:

• Shediac, NB E4P 2E5 (required)

Ability to Relocate:

• Shediac, NB E4P 2E5: Relocate before starting work (required)

Work Location: In person