Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Bilingual Group Benefits Administrator to join our growing team!

Working within our Group Benefits team, you will provide prompt, courteous and effective client service to individual Group Benefits Plan participants. You will address clients’ insurance requirements, using established procedures in a fast-paced computerized environment.

This role involves providing exceptional customer service through answering calls and addressing inquiries from regional groups across Canada. The ideal candidate will be bilingual, possess prior call center experience, and demonstrate a strong commitment to ensuring the satisfaction and well-being of clients.

What you'll do here:

• Provide accurate, professional, quality Customer Service to clients' groups.
• Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services
• Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service.
• Actively contribute to a high performing and engaged Group Benefits team in a respectful team environment.
• Handling written and verbal client inquiries regarding Group Insurance coverage and policies; communicating benefits and providing information on eligibility and coverage options.
• Processing transactions and monthly reconciliation for insured.
• Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly.

What you bring to the table:

• Must be Bilingual in English and French
• Excellent verbal and written communication skills
• Critical thinker with high attention to detail and accuracy
• Great team player who can also work independently.
• Solid sense of initiative and urgency and have a desire to take on more responsibility.
• Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.
• Proven ability to multitask.
• Effective prioritization and follow up with the ability to meet deadlines under pressure.
• Good analytical, mathematical and problem-solving skills
• Customer service experience
• Accident/Sickness license is not necessary but will be required within 6 months of employment.
• Insurance industry and Contact Centre experience would be an asset.

Application Process:

Please include your resume and a cover letter outlining your relevant experience and bilingual proficiency.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.