Account Coordinator

Job Description

Job Description

As an Account Coordinator, you will play a crucial role in our company's success by serving as the primary point of contact for our clients. You will be responsible for managing and coordinating all aspects of client accounts, ensuring their satisfaction and retention. This position requires excellent communication, organizational, and time-management skills, as well as a strong attention to detail to effectively handle a high volume of client requests.

Job Duties & Responsibilities

• Act as the main point of contact for assigned client accounts, establishing and maintaining positive relationships with clients.
• Coordinate and manage all client requests, ensuring timely and efficient delivery of services.
• Collaborate with other departments to provide clients with comprehensive solutions to their needs.
• Prepare and present reports and updates on account activity to internal and external stakeholders.
• Manage client contracts and billing, ensuring accuracy and compliance with company policies.
• Proactively identify and address client concerns, seeking to maintain their satisfaction and retention.
• Stay up-to-date with industry trends and client needs to provide valuable insights and suggestions to improve services and retain clients.
• Assist with onboarding new clients, providing necessary training and support.
• Maintain accurate and organized client records and documentation.
• Travel to client sites as needed to provide in-person support and strengthen relationships.