Account Coordinator

Job Description

Job Description

The Account Coordinator plays a crucial role within our company as they serve as the main point of contact between clients and our internal teams. They are responsible for managing client relationships, coordinating projects and ensuring timely and successful delivery of services. The ideal candidate will have excellent communication and organizational skills, as well as a strong understanding of project management and client service strategies.

Job Duties & Responsibilities

• Act as the primary liaison between the client and internal teams
• Manage client expectations and maintain positive relationships
• Collaborate with internal teams to develop project plans and timelines
• Track project progress and communicate updates to clients
• Handle client inquiries and provide timely and accurate responses
• Identify opportunities for upselling or cross-selling services to clients
• Maintain accurate and organized client records
• Create and deliver client reports and presentations
• Analyze client data and provide insights and recommendations
• Stay up-to-date on industry trends and developments
• Participate in client meetings and presentations
• Collaborate with sales teams to onboard new clients and develop client retention strategies
• Ensure timely and successful delivery of services to clients