Systems Analyst

Job Description

At Clark Builders, we build Exceptional Experiences! Our remarkable team, made up of individuals with unique talents and perspectives, work together each and every day to deliver exceptional, successful projects and experiences for our clients across Western and Northern Canada through innovation and inspiration. Watch our ' Our Purpose' video Clark Builders is hiring a Systems Analyst. Reporting to the Infrastructure Technical Lead, Information Services, the Systems Analyst, is a multi-faceted role responsible for designing, supporting maintaining and recommending Clark Builders technology stack and services. The Systems Analyst will oversee and maintain the day-to-day operations of CBGOC’s systems, servers and application environments. You will lead the development of new additions and changes to the server environment including regularly scheduled hardware and software maintenance, OS and security patching. In addition, you will provide guidance on the infrastructure required for core applications and will recommend the design and support services for Clark Builders. You will be instrumental in delivering core services to the business to maximize workplace productivity. The position is also responsible for working closely with vendors and technical resources regarding design requirements to meet the business’s needs. Also assisting and training the Information Services department as necessary with support, implementation, procedures, and documentation of technical solutions around the platform environments that support Clark Builders. Essential Duties & Responsibilities: Network Investigate, analyze, recommend, configure, install and test changes in accordance with proper change management control processes. Manage, implement, and support Microsoft Active Directory Manage, implement, and support security systems and identity management tools Manage, implement, and support Storage solutions Manage, implement, and support Physical and Virtual Server environments Monitor and maintain monitoring tools such as Solarwinds, Cisco Meraki Develop and oversee processes for collecting, analyzing, reporting, and recommending of system capacity needs Maintain server environments including hardware and software and virtualization to ensure maximum uptime that meets defined business requirements and industry standards. Implement security solutions that help maintain the environment as per industry standards. Ensure all components are kept secure and up to date based on latest available vendor releases/patches and ensure appropriate pre-production testing validation is performed to maximize stability. Work with internal and external teams to establish preventive and corrective maintenance activities to maximize platform availability, quality, and performance. Provide feedback to various business level departments and teams on operational issues as part of a continuous improvement process. Develop and maintain standard operating procedures. Core Infrastructure Build and maintain application delivery infrastructure and processes to support business requirements. Recommend the approach to ensure all server and core applications are kept up to date based on latest available vendor releases/patches. Ensure appropriate pre-production testing validation is performed to maximize stability. Maintain equipment firmware and ensure configuration is up to date. Cross train and provide knowledge transfer to other less experienced technical resources; and, Other duties and responsibilities as required. Rotational on-call duties as required. Project Management Lead projects through the stages of high-level design, scope definition, detail design, and delivery planning. Escalate problems and issues to IS and Corporate Leadership as needed to minimize risk and ensure projects and initiatives deliver expected outcomes. Assist in development, review, and maintenance of organizational standards and templates to increase consistency and efficiency. Skills & Knowledge: Excellent understanding of Enterprise Hypervisors (VMware, XenServer) Excellent understanding of server requirements including VXRail HCI, Citrix VDI, Microsoft Server OS and Microsoft Azure. Understanding of Enterprise Backup and Recovery Tools. Microsoft SQL Database Administration and maintenance considered an asset. Strong technical and time management skills. Strong interpersonal skills. Strong verbal and written communication. Great attitude and ability to fit into a strong culturally based team dynamic. Excellent understanding of core Infrastructure hardware/software. Ability to grasp new techniques, and deal with rapidly changing events. Qualifications: Bachelor’s degree in information systems or related field, and minimum of 5 years of experience or suitable combination of education and experience. Advanced knowledge of Windows Server Management and Administration Advanced troubleshooting and problem-solving skills. Comprehensive understanding of virtualization Advanced knowledge of Microsoft Active Directory Advanced knowledge of Dell/EMC hardware, VXRail or similar HCI Extensive experience providing Tier III level support to customers Technical skills with Citrix and VMware would be considered an asset. Exposure or understanding of principles of lean thinking Experience with coaching teams in collaborative planning Strong Interpersonal and communication skills Experience in dealing with 3rd Party Vendors Experience in Security solutions and best practices Experience with Continuous Improvement What's in it for you? Competitive salaries, vacation time and four personal days Flexible work arrangements "Summer Fridays" during July and August; all sites and offices close early Performance program, annual salary reviews and bonus opportunities Robust Employee Recognition Program "CLARK STARS" - an assortment of initiatives and rewards designed to highlight and celebrate our people's talent, efforts, and contributions to living Our Purpose Community involvement initiatives through the “Give Back” program, including donation matching, corporate donations and sponsorship, and support of employee volunteering Comprehensive health and benefits plan available from the first day of employment provided by Manulife - i.e. $750 per paramedical annual coverage limits Access to Manulife Vitality Group Benefits A Flexible Spending Account 100% funded by Clark Builders with an annual allocation amount of $500 which employees can allocate into Health Spending, Lifestyle Spending, or both. Ability to select from two benefit plan options (Core or Enhanced) through Manulife Holistic Wellness Benefits Program including six sick days, as well as access to Inkblot Therapy, a virtual mental health platform. Care is provided by highly experienced professionals across Canada through secure video or phone counseling offered at half the cost Employer RRSP matching up to 4% annually (max $4,000) Employee Family Assistance Program (EFAP) with 24/7 short term counselling services and wellness services, accessible through Inkblot. No cost to employee, with access by phone, web or mobile app Opportunity for all employees of the Clark Builders Group of Companies to own a part of the business that they work for through the Employee Share Ownership Program (ESOP) Professional Development program; Clark Builders will pay 50% of approved training at enrollment and remaining balance after completion On-demand courses for Professional Development available on our Clark Builders University and Turner University platforms Employee Resource Groups (ERGs) that foster a diverse and inclusive workplace – i.e. Mosaic ERG, Women's ERG, and Indigenous ERG Opportunity to connect with coworkers during events like BBQ's, site lunches, family ski night, etc. Employee Referral Program - earn a cash bonus if the candidate you refer passes 90-day probationary period Apply now for your exceptional career opportunity! All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. The Clark Builders Group of Companies (CBGOC) is aware of individuals claiming to represent Clark Builders to international job seekers. We have documented false offers of employment and fraudulent interview requests that have been made without the knowledge or approval of the CBGOC. These activities constitute recruitment fraud and the intent is to extract money from applicants in return for the fraudulent interview, employment offer or work visa. For clarification, the CBGOC never contacts job seekers with unsolicited offers. We also never require payment for any reason upon acceptance of an offer of employment, nor do we request personal information from any individual prior to their acceptance of a formal offer of employment. We strongly encourage all individuals to carefully scrutinize all recruitment communication and to not respond to unsolicited job offers. CBGOC asks that individuals report any suspicious or fraudulent activity to the proper authorities.