Service Coordinator

Job Description

Test Centre and Integrated Services Coordinator Tracking Code: req969 Faculty/Department: Office of Student Life Number of Positions: 1 Appointment Type: Full-Time Continuing Hours of Work: 35 hours per week Salary Range: Level 7 - Starting Salary, Step 1 $54,848 Posting Date: January 4, 2024 Closing Date: January 17, 2024 Job Summary: This position is responsible for coordinating and administering testing and integrated services delivered through Ontario Tech Test Centres (North and Downtown Campuses), to support of students with disabilities. This position is required to work out of both locations Nature of work: To whom does the position report? (Manager, Test Centre and Integrated Services) 1. Test/Exam Coordination & Administration: Coordinates the administration of alternative tests/exams for students with disabilities Recruits, trains and coordinates invigilators and scribes to monitor exams in a manner that ensures adherence to the University’s policy on academic integrity Invigilation: Primary invigilator for the test centre during slower periods, including invigilator backup On call during examination periods to support test centre operations (including outside of standard work hours) Liaising with Faculties to confirm student arrangements, obtain testing materials, printing quizzes, tests, midterms and exams and facilitating the return of completed texts/exams Supporting members of the Student Accessibility Services team in providing academic accommodations, alternative testing, student support and program delivery Supports new Test Centre initiatives as directed and representing Test Centre and Integrated Services on campus committees and events 2. Integrated Services Coordination Contributes to developing, delivering, coordinating, and assessing Computerized Note-Taking programs for deaf and hard-of hearing students. This includes coordinating with third-party vendor(s), onboarding CNTs with Ontario Tech technology (such as Canvas, Clockwork, and Google Docs), and reviewing and verifying vendor invoices. Contributes to developing, delivering, coordinating, and assessing campus-wide peer note-taking service to support students’ accommodations Contributes to developing, delivering, coordinating, and assessing alternative formatting. This includes coordination with students, Student Accessibility Services advisors, communication with vendors and collaboration with the Assistive Technologist. Contributes to developing, delivering, coordinating, and assessing Captioning Materials Contributes to developing, delivering, coordinating, and assessing alternative testing arrangements, FM hearing systems, notetakers, training and access to computers and adaptive software, alternative text formats, interpreters Collaborating with instructors, teaching assistants and faculties to ensure the timely conversion of examination materials into accessible formats, such as Braille, large print, electronic, Kurzweil, Read&Write etc. Scanning, transcribing and producing accessible format test, exam and other course materials when necessary Installing and testing assistive software on student laptops and in test/exam centres to ensure system integrity, general safety and operational capability Monitoring and troubleshooting computer equipment, software applications and adaptive technologies to ensure proper execution Maintaining databases for all quizzes, tests, midterms and final exams, conferring with IT and software provider to troubleshoot and correct problems Assisting in the collection of student data and the preparation of Ministry reports for accessibility funds and grants Compile, analyze, interpret and prepare data by identifying trends, significant findings and anomalies Maintaining statistical information regarding the use of services provided by the test centre and contribute to the annual report Assesses and reports program and service outcomes 3. Stepped Care and Student Support: Provides coverage as needed, including breaks, illness, or vacations, and is coordinated through departmental managers 4. Special Projects: Contributes to developing, delivering, coordinating, and assessing special projects as signed by manager Required Skills: Knowledge of test centre operations, invigilating procedures and guidelines, and ability to ensure test integrity and security Knowledge and experience with group development techniques and training skills with individuals and small groups Good judgment, decision making and problem solving skills Solid understanding of customer service ethic, academic integrity and respect for confidentiality Superior organizational skills Ability to work effectively individually and within a team environment Computer, Word processing and data base skills are essential Demonstrated knowledge of assistive technology used by persons with a disability and proven ability to troubleshoot technology issues Demonstrated ability to collaborate and communicate effectively in writing and orally Demonstrated abilities to prioritize, work independently, be detail-oriented, and multi-task while accommodating constant interruptions and multiple demands Proven ability to carry out detailed procedures that require superior attention to detail and accuracy Tactful and diplomatic, adaptable and flexible Demonstrated ability to take initiative, problem solve, exercise sound judgment and respect the confidential nature of student information Understanding of legislative requirements in the area of human rights and accessibility, different learning disabilities and mental health issues and useful techniques in assisting and supporting students with these issues Required Education: Completion of a formal post-secondary/college/university program of three academic years or equivalent Verification of Academic credentials may be required Required Experience: Over 1 year and including 3 years Experience with recruitment, training, and supervision of volunteers Experience working in a post-secondary environment Minimum of two years proven experience working with and demonstrating understanding and sensitivity to individuals with various disabilities How to Apply: Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until January 17, 2024 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted. This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our website https://ontariotechu.ca and which may be amended from time-to-time. Ontario Tech University is an equal opportunity employer and welcomes applications from all qualified candidates, while especially encouraging applications from women, members of visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation, gender identity, and gender expression. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and Indigenous Peoples in Canada will be given priority. Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle. If you require accommodation, please contact Julie Day, Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s Accessibility Policy The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi. Job Location: Oshawa, Ontario, Canada Expected Start Date: 2/5/2024