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Date: 2024-06-18 10:13:50

Quality Assurance Coordinator [EfficiencyOne]

Job Description
Quality Assurance Coordinator

We transform the way people use energy.

We embrace a culture of belonging in the workplace. No matter who you are, where you're from, how you think, what you believe in, or whom you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. If you require any accommodation in the application and interview process, please let us know (including different materials or otherwise).

About EfficiencyOne

Our core values are Integrity, Innovation, and Partnership.

EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond.

We transform the way people use energy. Together, we help people achieve their energy goals, save money, conserve resources, improve well-being, and combat climate change.

Investing in energy efficiency comes with many benefits-lower heating bills, more comfortable spaces, new jobs in your community, and a smaller overall carbon footprint.

To date, our work has achieved over $4 billion in energy savings and contributed to 22% of Nova Scotia's GHG emission reductions. If there's a better way to improve energy efficiency, we'll find it. Find out more about how we are making an impact here: https://www.efficiencyone.ca/impact/

Why You'll Love Working Here

  • A culture that understands there is life outside of work and cares about their employees.
  • An engaging, fun, and inclusive work environment
  • An awesome benefits package that starts on day one and a competitive salary
  • Wellness initiatives and fitness challenges hosted throughout the year.
  • Corporate gym memberships
  • Career growth and professional development opportunities
  • Being part of a team and contributing to Nova Scotia's goal of 2050 net-zero carbon

Do you want to be part of an organization that has an ambitious plan to support the transition to net zero by 2050, and help to build a thriving, resilient future for Nova Scotians - then you belong here!

The Opportunity

The Quality Assurance Coordinator is responsible for the coordination and administration of all partner account information about certifications, supplier performance reporting, and scorecard generation and distribution. The coordinator supports all partners with questions and concerns about the supplier performance program and supports partners to increase customer experience. The coordinator will work with Program coordinators to obtain and enter data about quality on a regular reporting schedule. Responsible for requesting, following up, and ensuring all partner accounts have up-to-date certifications required on file per contracts.

  • Responsible for requesting, following up, and ensuring all partner accounts have up-to-date certifications required on file per contracts.
  • Responsible for ensuring all data on partner accounts is accurate and up to date.
  • Responsible for collecting all data from programs and partners to support metrics and evaluation.
  • Responsible for documenting all performance measures for management review and seeking resolution.
  • Responsible for creating and distributing all partner scorecards.
  • Responsible for maintaining all Supplier Performance processes and manuals as directed by Quality Manager
  • Responsible for coordinating all internal and external stakeholder engagement activities about Supplier Performance
  • Responsible for providing training documentation support and feedback required by Quality Manager and Programs
  • Responsible for documenting all necessary contractual amendments as directed by the Quality Manager and collaborating with the procurement department to ensure all certifications as captured.
  • All other duties as assigned by the Quality Manager

What Will Help You Succeed?

  • Proficient with Microsoft Office software such as Excel, Word, PowerPoint, and Teams
  • The ideal candidate will have strong interpersonal skills and superior time management skills, along with excellent written and oral communication abilities.
  • The ideal candidate will be flexible and have above-average attention to detail combined with the ability to meet deadlines in a fast-paced environment.

What to expect in your first several weeks on the job:

In The First Week, Expect To

  • Introduction to Team and Program Managers to learn about your collaboration with program targets trends, and team goals.
  • Job shadow other teammates to learn about their roles and responsibilities.
  • Read program materials to get more familiar with Partners and our tools and processes.
  • Start performing core duties.

In The First Month, Expect To

  • Perform core duties with limited support.
  • Continue to learn more about Quality Assurance and Efficiency Nova Scotia Programs
  • Start identifying opportunities to improve processes with the Partner Performance program

In The First Three Months, Expect To

  • Perform core duties independently.
  • Support Quality Assurance Manager and Quality Assurance Specialist with duties as required.
  • Establish a performance and development plan with your manager.

If you do not have all of the qualifications listed above, we encourage you to apply anyway!

Please Be Sure To Include a Cover Letter That Speaks To Your Experience, But We Also Want To Get a Glimpse Of Your Personality. Applications Can Be Submitted In Confidence To Nicole Durdle At The Link Below

https://easyapply.co/job/quality-assurance-coordinator-16?rcid=careerbeacon

Other Benefits:
Be an early applicant

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