Medical Office Assistant

Job Description

Community Health Centre/Youth Health Centre/Seniors Health Centre/RAAM/Walk-InCasualWhat We Do And Why We Do ItThe Alex Community Health Centre’s primary goal is keeping people and communities well. Through comprehensive andcoordinated primary care delivery, this multidisciplinary team ensures the client receives timely services, appropriate referrals and the delivery of seamless care. Special attention focuses on reducing accessibility barriers and focusing more on a comprehensive wraparound approach to service delivery. A model of care that addresses the social, health, and financial needs with particular attention towards building wellness and quality of life.The Medical Office Assistant (MOA) is a vital part of the clinical care team at the Alex Community Health Centre. MOAs operate within the clinic environment, and depending on assigned tasks and roles, are responsible for coordinating client services, managing the physical clinic environment, managing health information via the electronic medical record (EMR) and The Alex’s social services data platform, and facilitating communications between clients, clinicians, administrations, and external care providers. Reporting to the Clinical Team Lead, MOA is expected to rotate through various key roles and workstations throughout the Alex Community Health Clinic. Each station, served on a rotating basis, fulfills a critical role within the daily operation of the medical clinic, and each MOA is expected to fulfill a critical role within their assigned team of healthcare professionals. This is a Casual Position, reporting to CHC Team Lead.What You Will DoMedical information management (EMR skills)Maintain a high-level of competency in EMR use – includes scheduling, information entry and assessment, data management, document management, and all other functions needed for clinical careBe responsible for data entry, management of information within EMR, including patient profiles, patient panels, and all functionality of EMR platform Be able to populate relevant health information into EMR, and to relay and curate information to other members of the care team to facilitate care Create client profiles in EMR and social data system; this includes interview and data entry of appropriate information and client assessments Physical assessment and care of clientsMust have basic physical assessment skills, including measurement of client vital signs (including blood pressure, temperature, oxygen saturation, height/weight, etc.) Possess ability to conduct, for the benefit of triage and as part of care pathway, a medical history and client interview Support primary care practitioners in day-to-day clinical care of clients Maintenance of clinic workspace and environment Cleans and sterilizes beds and instruments following universal precautions and best practice guidelinesPrepares examination rooms; selects, sets up and maintains medical supplies and equipment for all examinations and proceduresExperience with medical sterilization techniques and autoclaves an assetGeneral Medical Office DutiesAs requested by a physician or other clinical staff, obtains reports, consultations, diagnostic imaging results, health records, etc. from various care providers and institutions Answers the telephone, screens and relays messages to patient and staff, greets and directs patients and familiesProvides data entry, photocopying, faxing and filling services, and Provides ongoing assistance to nursing, medical and other Alex staff concerning the administrative and procedural workings of the health centerCommitment to team-based care Will work as part of a multidisciplinary team – nurse practitioners, physicians, social workers, case managers, medical specialists, registered nurses, psychologists, pharmacists, and other disciplines Collectively with LPNs, receptionists, a referral clerk, and the administration team, the MOA will be part of a team to support the provision of care at the Alex clinicsWhile each discipline and position has their own unique skillsets and responsibilities, during peak periods and other high flow times, all team members will be expected to collaborate and assist their team members to facilitate best practice clinical care Assist with data collection and entry as directedPassion for complex care and inner-city medicineStrong commitment to working with individuals living with severe and persistent mental illness and addictions. Strong skills in health promotion and illness prevention.Ability to build rapport with marginalized individuals, understanding of Mature Minor Doctrine in Alberta, time management skills, ability to work independently Familiarity with evidence-based practices such as Motivational Interviewing, Nonviolent Crisis Intervention Training, Trauma Informed Care training, Mental Health First Aid, ASSIST, and naloxone administration an assetWhat You BringMedical Office Assistant CertificateMinimum two years’ experience in a medical office environmentKnowledge of medical terminologyExcellent computer skillsAbility to manage multiple conflicting prioritiesAbility to pay attention to detailStrong written and verbal communication skillsAbility to work with a marginalized population that struggles with homelessness and/or poverty Ability to work independently and effectively with members of a multi- disciplinary teamFirst Aid (either Standard/Intermediate or Emergency/Basic) - Level C CPR within 30 days of hire date, certification must be valid for a minimum of 6 months upon hire.A satisfactory vulnerable sector criminal record clearance and child welfare intervention are requiredKnowledge of the United Nations Declaration on the Rights of Indigenous People (UNDRIP) and the Truth and Reconciliation Commissions (TRC) 94 Calls to Action an asset Working EnvironmentThe Alex Community Health Centre position will support all programs within the main building7.5 hour shifts, varied between 08:30 and 18:00 Monday to Friday. Possibility of weekends, depending on Clinic need. This is a Casual Position Continuous extended periods of sitting, standing, and walking (sometimes up or down stairwells)How To ApplyIf you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Jobs at The Alex | The Alex .The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized* or Indigenous (First Nation, Metis, or Inuit).The term “racialized” is used here instead of the more outdated and inaccurate terms “racial minority, “visible minority”, “person of colour”, or “non-White”.

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