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Date: 2024-12-22 12:19:26

Front Desk Agent

Job Description

Title: Assistant Manager - Front Desk

Reports to: Manager - Front Desk

Job Type: Full Time Seasonal (April through October)

Location: Inverness, Nova Scotia, B0E 1N0

About Cabot Cape Breton

Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia???and nestled between the Atlantic Ocean and the picturesque town of Inverness. Cabot Cape Breton features 46 holes of exhilarating golf and one of the best resort experiences in Canada. With two acclaimed World Top 100 courses, a 10-hole short course, 72 rooms of award-winning accommodation at Cabot Links Lodge, 19 upscale Golf Villas, 30 luxury homes, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.

We are seeking out purpose driven and passionate people who embrace Cabot?۪s values. Our #cabotcrew brings their unique spirit and individual character and shows up with all their heart to create a warm welcome to a magical place where remarkable memories are made.

If you join our team, you will live our values:

Confidence, Authenticity, Humility, Warmth

Position Overview

As Assistant Manager, Front Desk at Cabot Cape Breton, you will assume a leadership role in ensuring seamless guest experiences and efficient operations at the resort. Your responsibilities include supervising and supporting the front desk team, overseeing check-in and check-out procedures, managing guest inquiries, and resolving issues with professionalism and grace. You will play a key role in training new staff, maintaining accurate records, and collaborating with other departments to guarantee exceptional service delivery. Exceptional organizational skills, a strong customer focus, and the ability to handle challenging situations with composure are essential. By providing guidance to the front desk team and maintaining high service standards, you will contribute significantly to the positive reputation of Cabot Cape Breton, ensuring that guests receive outstanding hospitality from arrival to departure.

You will thrive in this role if you enjoy:

Leadership: Find fulfilment in leading and motivating a team of front desk agents, providing guidance, support, and training to ensure exceptional guest service and a smoothly run front desk operation.
Guest Interaction: Take satisfaction in interacting with guests, addressing their inquiries, concerns, and special requests professionally and courteously. Enjoy ensuring guests have a positive experience from check-in to check-out.
Problem-Solving: Embrace the challenge of resolving guest issues and operational challenges, finding effective solutions, and ensuring guest satisfaction. Enjoy proactively addressing problems to maintain a seamless guest experience.
Team Collaboration: Thrive in a collaborative work environment, working closely with other departments, managers, and staff members. Enjoy effective communication and cooperation to ensure guest needs are met efficiently.
Organization and Multitasking: Appreciate managing schedules, reservations, and various tasks simultaneously. Enjoy staying organized, coordinating staff activities, and ensuring a smooth flow of operations at the front desk.

Preferred qualifications and skills:

Completion of a diploma or certificate in hospitality/hotel management
3-5 Years experience in a leadership role in the hospitality industry
CPR/AED & First Aid Certification preferred.
Nova Scotia Driver?۪s License (or equivalent) with a clean driving record.
Knowledge of local area, events and activities considered an asset.
Engaging communication skills. Able to quickly build relationships, influence and collaborate with internal and external stakeholders.
Self-motivated with strong interpersonal and presentation skills
Must have a strong attention to detail and coordinator skills, coupled with time management and organization.

Requirements of the role you should be aware of:

Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
Ability to spend long hours moving around, walking, sitting, standing and ascending or descending stairs, ramps, etc.

Our Benefits

Access to learning & training opportunities to build your career.
$10 green fees
Complimentary Family Golf Round
Friends and Family Rates for Golf and Lodging
Discounts in our Retail Shops & Restaurants
Access to our Employee Assistance Program
Subsidized Team Housing, based on availability.
Healthcare benefits for permanent and returning seasonal team members.

Cabot Cape Breton promotes diversity, inclusivity, and equal opportunity employment and is committed to non-discrimination on any protected basis covered under applicable law. We recognize the importance of a 50+ workforce and value all candidates solely based on their proficiency, qualifications and contributions. If you need accommodation to participate in our selection process, please contact us.

Got questions? Reach out to us at careers@cabotcapebreton.com.

To submit your application, visit cabotcapebreton.com/careers. We genuinely appreciate every application we receive, and while we value each candidate, we will only be able to contact those selected for an interview. Thank you for considering a career with us!

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