Front Desk Agent

Job Description

Job description

Receptionist / Front Desk Administrator - NAKAI Moncton

NAKAI Spa Salon Studio is seeking a Bilingual Guest Care Advisor (Front Desk Reception) to work at our busy Moncton location. This opportunity comes with the possibility of advancement within the company, to a team lead position.

NAKAI Moncton is a luxury Spa and Hair Salon located at 48 Bonaccord St. NAKAI Moncton opened in 2006 and has been winning the hearts of guests and the acclaim of the industry ever since. It is owned and operated by the same Group that owns NAKAI Saint John.

The position is a great opportunity for a professional with great organization and leadership skills who thrives as a team player and is passionate about providing excellent customer service in a spa/salon/retail environment. Successful Candidates will be goal oriented, flexible, reliable, learning-minded, passionate, and able to work days, evenings and weekends. Our NAKAI team consists of professional and caring individuals who create a fantastic culture.

The successful candidate is/has:

• Passionate about providing excellent customer service
• Strong communication skills - in person, over the phone, by email and via social media
• Able to solve minor issues/problems on the spot without escalation with the best interest of the Guest, Team Member and Business in mind
• Able to coordinate a team of diverse individuals in the absence of management
• In possession of strong organization skills
• Excited to be a billboard for NAKAI and all the services it provides
• Able to spend entire shift standing
• Confident in computer skills
• Sales and Goal oriented
• Bilingual in English and French is a must
• Aveda knowledge would be an asset (but we will train)

Package Includes:

• Competitive Hourly Compensation + Gratuities plan (adds significantly to hourly wage)
• Incentive plan
• Health Benefits plan
• Training and promotional opportunities
• Product and service discounts
• An amazing environment where we have the privilege of making Guests feel great and stress-free

Please respond to this post and attach a resume with cover letter to the attention of Ms D. Cormier.

While we appreciate the interest of all candidates, only those selected for an interview will be contacted. No short-term contracts. No phone calls please.

Job Types: Full time, Permanent

Job Types: Full-time, Permanent

Salary: $15.00-$16.50 per hour

Expected hours: 32 – 38 per week

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Store discount
• Vision care

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Morning shift
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Tips

Experience:

• Front desk: 1 year (required)
• Customer Service: 1 year (required)
• Retail sales: 1 year (required)

Language:

• English and French (required)

Work Location: In person

Expected start date: 2024-02-12