BAND 3 - Director of Client Relations (BC Public Service)

Job Description

Posting TitleBAND 3 - Director of Client RelationsPosition ClassificationBand 3UnionN/AWork OptionsRemoteLocationMultiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CASalary Range$86,200.00 - $122,100.01 annuallyClose Date1/21/2024Job TypeRegular Full TimeTemporary End Date8/2/2024Ministry/OrganizationBC Public Service -> Citizens' ServicesMinistry Branch / DivisionReal Property DivisionJob SummaryBring your leadership skills to this unique opportunity Ministry OverviewDedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.Job OverviewThe role of the Director of Client Relations (DCR) is to develop and maintain client relationships and to provide clients' strategic service needs to The Real Property Division (RPD) lines of business in delivering real estate services to mandated and voluntary clients. The DCR provides strategic leadership and relationship management to clients, on behalf of RPD. This is done through the account management framework where the DCR partners with and ensures the long-term success of RPD service delivery to our clients.The DCR's responsibilities include developing long-term relationships with assigned clients and connecting with key client executives and stakeholders. The role of the DCR is to strategically liaise between clients and cross-functional internal RPD teams to ensure the timely and successful delivery of real estate and facilities services. Through the account management framework/model, the DCR also works with clients at the executive level in a collaborative manner to gather their strategic program and service requirements, which are fed into RPD planning and program, and strategically help to inform RPD business goals. The DCR works with all internal stakeholders and communicates clearly the progress of monthly, quarterly and yearly initiatives to internal and external stakeholders. The DCR manages competing priorities in a fast-paced environment requiring an ability to build relationships and achieve results through others. Focused on results and service outcomes, you work well with others and are skilled at managing teams across the division.EducationJob Requirements:University degree in a related discipline (e.g. Business or Public Administration) or an equivalent combination of education and experience may be considered. ExperienceMinimum two (2) years' experience in the public or private sector real estate industry.Minimum two (2) years proven senior management experience in account and relationship management and/or other relevant experience.Experience producing high-quality public-facing documents, business case materials, reports and issues resolution recommendations to both internal and external client executives, Treasury Board Submissions, Cabinet Submissions, etc.Experience and competency in leading people, working and managing cross-functional activities and teams. Includes proven experience establishing and maintaining productive, collaborative relationships with diverse individuals and groups, influencing, negotiating and motivating as required to achieve desired outcomes. PreferencePreference may be given to those with five (5) or more years of senior management experience in account and relationship management and/or other relevant experiencePreference may be given to those with public sector background. For questions regarding this position, please contact Karen.Wharton@gov.bc.ca . .About This PositionThere is currently a temporary opportunity available until August 02, 2024, this temporary opportunity may become permanent or extended.Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.The position headquarters will Victoria, Vancouver, Surrey, or Prince GeorgeTo learn more about these B.C communities you can click on the Hello BC link here!An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services.This position is excluded from union membership.Employees of the BC Public Service must be located in BC at the time of employment.Working For The BC Public ServiceThe BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.How To ApplyYour application must clearly demonstrate how you meet the job requirements listed above.Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to completeHelpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.Additional InformationA Criminal Record Check (CRC) will be required.Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job CategoryLeadership and ManagementValue

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