Job Description

Job Description:

Seeking a User Support Technician to provide technical assistance and support to users in a fast-paced and dynamic environment. This role involves troubleshooting, resolving hardware and software issues, and ensuring timely resolution of user queries and concerns. Duties:

Job Duties

• Communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems
• Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand
• Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel
• Setting up and deploying IT equipment for new employees
• Addressing and resolving incoming tickets from users regarding hardware, software, and network issues
• Training users in software and operating systems
• Providing assistance to clients in dealing with personal tasks such as bathing and dressing