Technical Support Analyst

Date: 2024-09-07 23:43:23

Technical Support Analyst

Job Description

Bayshore is looking for a Technical Support Analyst to join our amazing team. This role is the single point of contact for all first and second level escalations of branch technology issues and support.

You will have the opportunity to solve complex incident escalations and be involved with a variety of projects and tasks that contribute directly to your regional branches’ growth.

We Value Our Bayshore Employees With

Rewarding Careers
Highest industry wages for the critical work you do
Company sponsored Benefits (health and dental) for you and your family
Paid orientation and paid training
Efficient work schedules
Opportunities to grow in your career
Easy Access to managers who listen and support the important work you do!

Education

Completion of a college diploma/degree in Information Technology/Computer Science or a related field – or a combination of education, training and experience deemed equivalent.
Microsoft technical certifications preferred (A+, Network+, MCSA, MCSE etc.)
ITIL v3/v4 Foundation certificate preferred.

Experience

Minimum 2-3 years experience with IT Infrastructure and Desktop Support Services.

Skills And Abilities

Active Directory Knowledge, structure, and management of user accounts throughout employee’s lifecycle.
Knowledge and experience working with Citrix to assist and support Citrix users.
Experience with ticket management tools such as Remedy, Service Now etc.
Proficiency in Procura, and other healthcare business applications is an asset.
Technical knowledge and ability to support all end user hardware and software such as printing devices, mobile hardware (iPhones, Android etc.) and laptop/desktop hardware.
Office 365 knowledge and administration.
Understanding of VoIP, analog phone lines, end user security malware and anti-virus solutions.
Demonstrated understanding of operating systems, network technologies, firewalls, and routers.
Bilingualism will be considered an asset

Primary Location

NB-Saint John