Company: CGIC

Department: Claims

Employment Type: Regular Full-Time

Work Model: Remote

Language: English is required, French is an asset.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Technical Supervisor of Investigative Services you will provide operational and technical leadership and execute investigative strategies to achieve department objectives. You will continuously seek opportunities for improving the fraud program and will ensure ongoing investigations minimize the financial and reputational risk to the organization.

How You Will Create Impact

• Ensuring compliance with privacy legislation and legal requirements, while overseeing the time management and accuracy of complex investigations.
• Providing technical expertise in relevant policy interpretations, fraud detection and investigative techniques, while effectively managing change to support new initiatives.
• Liaising with management teams and business partners to provide insightful feedback on investigative and fraud procedures, processes and projects.
• Identifying the technical training needs of the team to ensure sound decisions, policy interpretations and recommendations are made, while staying abreast of fraud trends and legislative changes.
• Coaching and developing your team, recruiting and selecting talent, recognizing achievements, and managing performance, to develop an agile team and achieve department objectives.
  
  
  

How You Will Succeed

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.
  
  
  

To Join Our Team

• You have three years of experience in in fraud investigations and seven years of experience in Property and Casualty (P&C) insurance.
• You have completed a post-secondary diploma in a related discipline.
• You have completed the Chartered Insurance Professional (CIP) designation and are working towards the Fellow Chartered Insurance Professional (FCIP), the Canadian Risk Management (CRM) designation or another relevant educational development stream.
• You have expert knowledge of investigations, claims and fraud regulatory standards.
  
  
  

What You Need To Know

• You will travel occasionally.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
• You will be subject to a Background check as per requirement of this position as a condition of employment.
  
  
  

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.
  
  
  

Expected Salary Range: $69,000 - $92,000.

• The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.