This role is open to candidates who can reliably commute to our office location in Victoria, B.C (minimum 1 day/ week). Get to know us! We’re a small start-up turned global leader in the marine software space, now serving many of the world’s largest maritime companies worldwide. Our team believes in a culture of delivery, focused on creating success for our customers and employees, and we’re always looking for talented people who want to make an impact and have fun doing it. We’re proud to have built a company with global reach while still staying true to our small company roots and values. We live and work centrally from Victoria, BC but operate globally with staff in leading cities around the world. Make your impact with a rapidly growing Marine Software business! A quick summary of the role: We're looking for an experienced Systems Administrator. This is a full-time hybrid position, supporting all technical aspects of remote and hybrid users globally and within our office in Victoria, B.C. You will ensure reliability, security, and efficiency of our server infrastructure, network infrastructure, and for our remote workforce. The ideal candidate will have the skills and expertise to deploy, configure, maintain, and monitor all virtual and physical infrastructure, ensuring seamless operations for Helm's servers, networks, and end user systems. Responsibilities include troubleshooting and resolving network issues, implementing security measures, proactively optimizing network performance, server configurations and working in collaboration with various stakeholders across the organization. This role is open to candidates who can reliably commute to our office location in Victoria, B.C (minimum 1 day/ week). We'd love to chat if you: Have a bachelor’s degree in software IT desired; Engineering; or equivalent Have at least 5 years of prior experience in a technical system admin or networking admin position Have strong understanding of network and server deployment and maintenance Have knowledge of Microsoft Windows Servers, Networks and Desktops, and Mac OS Have experience providing user support for PC and Mac desktops as well as iOS and Android devices Have hands on experience with back up technologies, business continuity and disaster recovery procedures Have working knowledge of Microsoft Azure or AWS Have experience working with Mobile device management solution such as Microsoft Intune Have understanding of AD, TCP/IP, Security policies, DHCP, DNS and VPN Are willing to take occasional support calls at night or on holidays Have strong working knowledge of MS office applications (Word, Excel, PowerPoint) Have excellent written, verbal and interpersonal skills Are able to work and support end users in a remote and virtual environment spanning across multiple time zones globally Who are you (soft skills): Initiative-taking, enthusiastic, and hard working with the ability to perform at a fast pace with minimal supervision. You have excellent systems documentation skills. You are experienced in and enjoy project management. You take ownership and responsibility for problem resolution. You enjoy working in a team toward accomplishing a common goal, while also being able to work on an individual basis. You have strong customer service, communication, and interpersonal skills. You have strong organizational, prioritization, time management, analytical, and problem-solving skills. Are willing to learn and develop; open to receiving coaching. Reliable, trustworthy and professional are important values to you as you will be dealing with confidential information. Able to work independently and complete tasks with high quality, but unafraid to seek out assistance when required. How you will be spending your days: Team of 1 providing all levels of IT Infrastructure and user support Being the first point of contact for all IT related stuff for Users and Vendor management Onboard new employees (local and remote) to network, software systems, and security policies to ensure accurate access to corporate resources Proactively monitor, manage, maintain and ensuring reliability of Servers, Networks and Cloud Infrastructure Monitor and Respond to Trouble-Tickets raised in Service Desk queue for deskside and infrastructure service within SLA Proactively undertake and implement security procedures and ensure associated policies are enforced Analyze and Monitor the IT Infrastructure and ensure it is secured and updated against all known vulnerabilities Implement, enforce and maintain Governance, Risk and compliance policies Perform routinely Backups of critical servers, networks and business applications Effectively manage Active Directory and SaaS platforms like Microsoft 365, Azure, SharePoint etc. Collaborate with other team members (R & D, DevOps) to ensure smooth integration between on-premise and cloud environments Procure, maintain and support office hardware including laptop (Mac & PC), office printers, mobiles etc. Troubleshoot software and hardware including laptops, printers, monitors, and other peripherals Research, recommend, and implement new technologies for continuous improvement Be able to setup and deploy IT infrastructure effectively while keeping costs affordable Clearly document technical procedures, known-issues database and IT How-tos Ensure redundant hardware is available and ready for instant deployment where required to support critical business functions Ensure all employees are properly equipped with the hardware and software properly configured to perform their function Work on other projects as required Support Helm’s culture of teamwork, approachability, accountability and determination and participate in company events, when possible It is mandatory for the Systems Administrator to possess flexibility in their work schedule to coordinate with other schedules and willingness to work beyond core business hours and be on call, as necessary, to minimize interruption during planned and unplanned network/system modifications and collaborate with other department divisions, as necessary, as to ensure success in this position. Grow your career with us and beyond. What technologies you will be working with: Windows Servers, Microsoft 365 Apps, ManageEngine ServiceDesk, AWS, CrowdStrike, Rapid7, ZScaler, Automox, Bit Defender, Intune, Workday, Confluence, Slack etc. What it's like to work at Helm Operations First and foremost, we value diversity, equity and inclusion. Together we all create a unique combination of backgrounds, experiences, and cultures. We have various interest slack channels around books, plants, skincare, furry friends, tv shows, you name it. Whatever your quirk is, you will feel at home here. Secondly, we believe flexibility allows us to bring our best selves to work. We trust each other to get our job done on our own terms. We currently have 80 colleagues working remotely from Canada, Brazil, Peru, Spain, India, Singapore, and a few other countries. And as much as we value connection at work, we also believe in work/life balance. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We’d love for you to join us. Work from home. Work from here. Work from anywhere. *Research has shown that women & under-represented minorities read lists of requirements and consider themselves unqualified if they don’t meet every single one. This list represents what we are ideally looking for, but we encourage you to apply even if you don't meet everything 100%. Everyone has unique strengths & weaknesses, and we hire for strengths and potential.* Helm is proudly an Equal Opportunity Employer where everyone is welcome. Everyone brings a different personal story and perspective, and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day. While we thank all candidates who apply, we will be reaching out to candidates who meet the hiring manager’s requirements on their resume. Job Type: Full-time Salary: $70,000.00-$80,000.00 per year Benefits: Casual dress Company events Dental care Disability insurance Extended health care Flexible schedule Life insurance Paid time off Vision care Wellness program Work from home Flexible Language Requirement: French not required Schedule: Monday to Friday On call Weekends as needed Supplemental pay types: Bonus pay Application question(s): Are you willing and able to work on weekends, on-call and/or across multiple time zones as required? Are you comfortable with the salary range posted in the job description? Are you located within 1 hour driving distance from our office in Victoria, BC ? (Mandatory to be in office min. 1/week). Education: Bachelor's Degree (required) Experience: system administration: 5 years (required) Server management: 3 years (required) Mobile Device Management: 2 years (preferred) Backup Technologies: 5 years (required) Disaster recovery: 2 years (preferred) Licence/Certification: ITIL Certification (preferred) MCP (preferred) Work Location: Hybrid remote in Victoria, BC V8W 3B9