Job Description

About UsBraintrust is a user-owned talent network that connects top-tier professionals with the world's leading enterprises. We prioritize transparency, eliminating middlemen and high markups, ensuring job-seekers are matched swiftly to innovative roles while clients benefit from unparalleled efficiency and quality.About The Hiring ProcessThe hiring process for this role involves completing your Braintrust profile, applying directly to the role on Braintrust, and undergoing a one-time screening to ensure you meet our vetted talent specifications. After this, the hiring team will contact you directly if they believe you are a suitable match.Our process isn't for everyone, that's intentional. If you believe that you are a top candidate for this job, please join our network to give yourself the opportunity to work with top companies.JOB TYPE: Freelance, Contract Position (no agencies/C2C - see notes below)LOCATION: Work from anywhere - EST/EDT | full day overlapHOURLY RANGE Our client is looking to pay $60.00 – $72.50/hrESTIMATED DURATION: 40/week - long termEXPERIENCE: 5-9 yearsBRAINTRUST JOB ID: 11435The OpportunityCanada / Toronto ONLY - Hybrid 3 days/week in officeRate CAD 80-100What You'll Be Working OnOverviewWe are looking for an experienced Content Writer/Technical Writer to work with our enterprise teamsto document our white-label e-commerce capabilities, including online shopping, checkout,fulfillment, and order status management. You’ll work directly with our Product Engineering andManagement teams to understand our products, market, and audience, and then create a positive,engaging learning experience for retailers that will ultimately drive adoption and ubiquity of ourproducts. Deliverables include release notes, product documentation, integration and deploymentguides, FAQs, product tutorials, API documentation, and more.About The JobWork with internal teams (e.g., Product and Engineering) to understandsolutions, use cases, and documentation requirements for retailersProduce high-quality documentation that is tailored to our target audienceCreate diagrams and other visual aidsEdit content created by teammatesWork with the Product Marketing team to understand and collaborate on positioning,tone and messagingMaintain a comprehensive library of technical terminology and documentationAbout You5+ years experience as a technical writer in a software development environmentExperience in making complex concepts and/or technical products easy to understandfor a business / non-technical audienceAbility to deliver high-quality documentation paying attention to detailProven track record of putting process and best practices in placeAbility to thrive in a fast-paced and ambiguous environmentUnderstands how to provide and maintain the external voice of a companyHighly motivated, with the drive to improve existing deliverables, initiate new actions inline with business objectives, and deliver results, often under tight deadlinesSuperb grammar and spellingAbility to multi-task and juggle competing priorities in a high-pressure, results-drivenenvironmentKnowledge of current technical writing methods, trends, and technologiesUniversity degree or college diploma in English, Communications, Technical Writing, or arelated fieldBONUS POINTS!Technical writing certificate or similar qualificationUndergraduate degreeExperience with Markdown and “documentation-as-code”Experience with API documentationGrocery and/or retailer industry experienceExperience working at a tech startup, in e-commerce or in the technology sectorTOOLSGoogle DocsVisualStudio CodeGitHubSnagitLucidChartJiraConfluenceSlackMacApply Now!NotesOur employers all have varying legal and geographic requirements for their roles, they trust Braintrust to find them the talent that meet their unique specifications. For that reason, this role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

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