Company Description

Experience something Brilliantly Different with a career with MUFG Investor Services.  

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, assert services, banking, and fund financing.

We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.

Job Description

Purpose of the role is oversight, management, support of the Investor Operations teams in local and global initiatives, daily operations and providing quality client service with the guidance of MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty. This role in particular is to be the service delivery lead for our Japanese clients working closely with our colleagues in Tokyo.

• Support senior leadership with driving department initiatives, projects, budget adherence
• Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments adhering to a high quality standard.
• Be the main point of contact with our Japanese colleagues. Help to investigate and resolve the issues.
• Be part of internal Client Relationship (CRM) framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
• Assist with client deliverables and projects including, but not limited to, Distributions, new funds onboarding and fund liquidations.
• Coordinate for the IO team as part of the client integration process and the experience is professional and positive for all parties involved.
• Support team in department deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting and cash.
• Identify areas of high risk and regular issues and assist to improve controls and processes in place to mitigate risk.
• Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
• Perform other duties as assigned and incidental to the work described above.
• Manage and support the individual performance of direct reports through regular one to one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews as per company standards. Assist direct reports with the performance management and development of their teams. Foster a professional environment of encouraging personal and professional development.
• Champion initiatives within your team, encouraging participation, constructive feedback and idea generation from the team members.
• Support and Promote MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty
  
  

Qualifications

• 5+ years of operations experience in financial services, fund administration, asset management, banking or client service with minimum 2-4 years in a managerial capacity
• Demonstrate an ability to work independently and collaboratively to solve complex issues and provide, guidance, assistance and training when required.
• Client/customer service management experience
• Extensive experience and knowledge of investor operations - knowledge and experience of working with Japanese clients an advantage.
• Strong organizational skills with ability to effectively manage multiple priorities and meet deadlines
• Demonstrate business logic and risk adverse approach to resource management and operations
• Demonstrate team management experience in Investor Services, fund administration or related industry
  
  

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.   

So, why settle for the ordinary? Apply now for a Brilliantly Different career.