Scheduler

Job Description

Position Type:

Permanent

Date de cl̫ture:

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

Reporting to the Scheduling Team Lead, the Scheduling Administrator will provide fundamental support to key elements of the regional system. As a member of the Payroll/Scheduling team, the primary role will be to support the frontline Supervisors and their teams; being accountable for essential operational tasks. The incumbent collaborates with Supervisors, other Provincial departments such as: Payroll and Human Resources to accomplish EMC?۪s operational requirements, as well as liaises with all employees in the Region as well as other internal stakeholders.

Applying our Mission Statement and using our Corporate Values as guiding principles the Scheduling Administrator will work to develop positive and effective working relationships with the team. Working closely with the Provincial Scheduling Supervisor and all Supervisors enables the Scheduling Administrator to be the gate keeper of consistency in the region. As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Duties and Responsibilities:

The position entails, but is not limited to the following:

Clinical

Responsible to enter all in-service scheduling for the region in the scheduling software.

Operations:

Responsible for the coordination of paramedic schedules for the region including the effective utilization of casual staff.
Works with Regional Support Supervisors managing short term scheduling such as sick days, short notice special events, banked time etc.
Coordinates schedules in relation to long-term LOA?۪s such as vacation, STD, LTD, special events etc.
The Scheduling Administrator ensures that all new and revised scheduling information is consistently distributed to all bases as well as to the Supervisors.
Data enters all ride-along, student practicum, medical students or other similar requests.

Human Resources:

Organizes and completes regional payroll summaries.
Maintain up to date payroll files for the region.
Supports the Supervisors through data collection, correspondence, creating reports and conducts research where appropriate.
Assists the Regional Supervisor with inquiries and research related to human resource matters including union grievances and staff performance matters.
Follows procedure and policy for all employee injury and illness ??? i.e. form requirements (WCB, STD & LTD).

External:

The Scheduling Administrator receives all requests for special and public relations events.
Through the approval of the Regional Manager and local Supervisor, coordinates arrangements to staff for special events.

QUALIFICATIONS AND REQUIREMENTS:

Education / Experience:

Three to five years related experience in office administration/management including scheduling, and payroll functions or a combination of relevant education and experience.
Experience in a health-care organization is an asset
Superior diplomacy in professionalism and confidentiality
Excellent communication and interpersonal skills
Self starter that can work independently, but also be a strong team player
Ability to solve problems, meet strict deadlines and multi-task
Proficient in Microsoft Word, Excel and Outlook
Kronos Telestaff software considered an asset
Experience working in a unionized environment

Knowledge & Skills:

Able to exercise independent judgment and problem solve with discretion.
Solid office management experience with formal business training is an asset.
The Scheduling Administrator has outstanding ability to plan, organize, coordinate, and implement special projects and events.
Ability to work as a team player who leads by example and practices time management.

Physical Requirements:

The employee will spend various periods of sitting, standing, walking, crouching, lifting, and / or carrying light objects. They are required to maintain in one position for long periods of time such as sitting at a desk. Employee will be reading data and inputting of data, compiling reports, operating a word processor, computer, calculator, and talking on the telephone. The incumbent will be exposed to and use general office equipment such as fax, photocopier, printer, and personal computer. Exposure of low to moderate noise levels.

Emergency Medical Care falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions), will be required to be fully vaccinated against COVID-19. For clarity, ???fully vaccinated?۝ means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

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