Project Manager

Job Description

*This role is open to remote based candidates in Canada, in Central or Eastern time zone* We’re looking for a Project Manager to join our team and be part of our next stage of growth. As our Project Manager, you are the conduit between our clients and the professional services team. Your top priority is to build strong and trusting relationships with our customers. Your day is filled with variety as you work with clients, and internal stakeholders to ensure your projects stay on time, on budget and facilitate client success. Who we are Traction Rec empowers customers with great technology. Built on the Salesforce platform, we enable YMCA’s, Jewish Community Centers (JCC’s), and Boys & Girls Clubs of America (BGCA) to deliver their services and achieve their missions. At the heart of Traction Rec is our desire to support non-profit community centers and the amazing good they do. Traction Rec was recently recognized by Salesforce as Nonprofit Sales Partner of the Year, ISV Partner of the Year, and featured in the 2021 Ready to Rocket List. Traction Rec takes pride in the development of product and services, and building strong relationships with partners and customers. At our core, we love community. We are looking for people who want to join an active group of engaged individuals who see business as more than just a vehicle to make money. We care about our people, wider community, and planet. We welcome you to experience a vibrant personal and professional journey by joining our diverse team. Skills Traction Rec'rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. Typically, we find that people are successful in this role when they have: Bachelor's degree in business or computer science, or equivalent experience 5 years in B2B client-facing roles managing technology or business change projects Ability to interact with a customer’s executives and demonstrate strategic understanding of business needs Hands-on experience with a CRM or Nonprofit industry software products would be a strong asset Any project management-related certification (CAPM, PMP, etc.) is an asset Microsoft Excel skills (formulas, data cleansing, data manipulation) Strong organizational and communication skills Bonus points if: You’ve worked in nonprofit, community centers. You've worked in the Salesforce ecosystem. You’re a results oriented person who likes to roll up their sleeves to get things done. You’re energized by a fast-paced environment. You’re confined only by your imagination, not your job description. What You Will Be Doing Plan projects efficiently to accomplish goals within constraints such as time, cost and quality standards Schedule tasks, deadlines and milestones for client stakeholders and internal resources Identify and communicate schedule uncertainties and project risks Coordinate and communicate with clients, 3rd party service providers, and internal team members Foresee project risks and communicate and plan for changes to accommodate them Understand the requirements of projects and ensure the project plan and deliverables achieve requirements Articulate solution rationale as it directly relates to accomplishing client goals Evaluate deliverables prepared by the team to ensure the work meets requirements and maintains a high level of quality Efficiently and competently manage roadblocks when things go off-plan Monitor and report on the progress of projects Take a leadership role in stakeholder management, communication, and escalation Support and help trouble-shoot delivered work during and post-project Collaborate with cross functional internal teams (sales, product, etc.) Provide soft-sales (up-selling) opportunities or articulate these opportunities to the appropriate channels Travel to clients (Must be able to travel in Canada and US, without restriction) Compensation At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions. The starting salary band for this role is $80,000-$95,000. Starting salaries will vary within this range based on experience and skill level. Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer. If you’re interested, so are we! Send your resume our way, and let's chat. At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Please note that employment is contingent on the successful completion of background and reference checks.