Patient Coordinator

Job Description

docbraces has a new, exciting full-time opportunity! We are expanding and are now looking for
one Bilingual (English/French) Call Center Agent to join our Fredericton, NB team. Canadian
Orthodontic Partners support a national network of community-based clinics in delivering
personalized Orthodontic treatment. We provide an enhanced level of patient care and service
experience in our clinics putting patient care above all else. Come join a team that shares,
collaborates and learns with a vision of becoming the icon of orthodontic excellence by building
self-esteem, one beautiful smile at a time.

• Fluency in English and French is a requirement for this position.
• This position is Monday to Friday, with day and afternoon shifts between 8:00am to

9:00pm.

• Wages: Bilingual French/English - $18/hr
• This position is an in-office role, based out of the Fredericton Call Centre.

Key Responsibilities:

• Place outbound follow-up calls to warm sales leads in a consistent and professional

manner.

• Receive calls from prospective patients via telephone to help them book their

consultation appointment

• Contact prospective patients who have requested a consultation appointment online
• Communicate to patients about our benefits, and values in order to schedule the

consult.

• Explain what their first consult will entail
• Reschedule patient consultation if there is a conflict
• Working with computer patient management system: look up information, data entry,

appointment scheduling

• Navigate and update multiple online tools and applications.
• Act as an advocate for our services and business model.
• Identify and overcome objections and concerns.
• Provide great customer experience that will exceed callers’ expectations.

Requirements:

• Contact Centre background preferred
• Excellent listening skills and the ability to ask probing questions, understand concerns,

and overcome objections

• Excellent interpersonal, written, and oral communication skills.
• Possess typing speed/accuracy
• Have the ability to achieve targets as required
• Effectively manage multiple priorities and adapt to change within a fast-paced business

environment

• Must possess a professional and friendly attitude and be able to quickly develop a

rapport with customers over the phone.

• Ability to learn and navigate computer software quickly.

We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.