Information Specialist

Job Description

Job Number: 927592 Category: Administrative and Clerical Support Positions Available: 1 Years Experience Required: 2 Location: Toronto, Ontario Posted Date: Jan 2, 2024 EMPLOYMENT OPPORTUNITY Information Specialist Northern Outreach & Virtual Care Acute Care Program Position Description The Northern Outreach & Virtual Care department is focused on improving access to care, capacity building, and the equitable distribution of care to patients and providers within the mental health and addictions system. The use of virtual care technology, such as telemedicine, is an important modality in the provision of direct and shared care, and capacity-building. This is an emerging area of practice, and one that presents a significant opportunity for improving access to Mental Health and Addictions services, both in remote and urban settings. We are currently seeking a full-time, contract (3 months) Information Specialist who will be reporting to the Manager, Norther Outreach and Virtual Care. The Information Specialist will be responsible for performing administrative, clerical and program support tasks, and related functions throughout the CAMH Telemental Health Portfolio. Responsibilities include (but are not limited to): Coordinating patient referrals; Scheduling appointments delivered through CAMH approved telemedicine platforms (incl. Ontario Health/Ontario Telemedicine Network “OTN” NCompass and Webex); Registering patients, coordinating physician schedules; Maintaining a referral database; Entering data and documentation into a hospital health records system; Contacting patients and referring providers; Providing accurate and timely communication (e.g., emails, phone calls, agendas, minutes); Registering new users and supporting existing telemedicine users with their telemedicine accounts; Working collaboratively with internal and external stakeholders to support the development and maintenance of program databases, training materials, reports, meeting agendas and minutes, program documents (e.g., training manuals, guidelines, process flows) and presentations; Supporting physicians with administrative and technical needs; Providing administrative support as necessary to the Supervisor and Manager; Completing other duties as assigned. As someone that will be processing confidential client information and supporting the innovative use of videoconferencing platforms for clinical activity, the candidate should understand and apply the Personal Health Information Protection Act in all facets of work. This role supports a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at the Queen Street Site. Qualifications The successful candidate will have a Bachelor’s degree in psychology, social science or health related field combined with 2 years of related experience. Experience working in a health care environment and with telemedicine is required. Excellent interpersonal, written and verbal communication, referral processing, scheduling and organization skills, and the ability to work effectively in a dynamic clinical team environment with minimal supervision, are required. You have attention to detail, appropriate business etiquette, and good judgment in handling matters of confidential nature. You will have highly developed interpersonal, and communication (verbal and written) skills, sound analytical and problem-solving skills, and possess strong administrative skills. You must demonstrate sound judgment, tact, diplomacy and the ability to interpret and apply policies and procedures. Excellent organization skills with attention to detail and accuracy, particularly while multi-tasking in high-pressure situations, is required. You will have the ability to remain calm and effective while managing competing priorities and deadlines. Demonstrated ability to adapt to change, learn new technology and protocols quickly, and proficiency with MS Office Suite applications is required. You are customer-service oriented and have the ability to work independently and as a team player with minimal supervision. You also have the ability to prioritize your work activities while responding to multiple demands. You must have advanced knowledge of Microsoft Office software packages (Windows, Microsoft Word, Excel, Outlook, PowerPoint, Access) and knowledge supporting telemedicine, teleconferencing platforms (e.g., Zoom), or similar digital platforms. You will have the ability to learn new computer software systems. Experience with RedCap is an asset. Proficiency in Novari, MSAccess, I-CARE, N-COMPASS and knowledge of telemedicine platforms, including the Ontario Telemedicine Network and Webex are assets. You will have the ability to work with clients, staff and stakeholders from diverse backgrounds. Bilingualism (French/English) and/or proficiency in a second language is an asset. Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code. Please Note: This full-time, contract (3 months) position is part of the OPSEU Bargaining Unit. Salary Range: $28.32 - $34.91 per hour Please click the apply button below. CAMH is a Tobacco-Free Organization. CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital. At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment. CAMH actively seeks candidates from First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges). We encourage people from all backgrounds to apply to our positions. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.