Job Description

Indigenous Patient NavigatorBC Mental Health & Substance Use ServicesKelowna, BCBCMHSUS is seeking an Indigenous Patient Navigator (IPN) to join the Correctional Health Services and the Community Transition Team (CTT) to walk alongside Indigenous clients leading up to and after their release from a BC Correctional Centre. This is a new position that will be a key resource for both Indigenous clients and other members of the health care team by advocating for culturally safe care that is wholistic and client-centred. Working in partnership with Indigenous clients to identify, coordinate and facilitate access to culturally appropriate services and building meaningful relationships with Indigenous communities and services providers regionally and locally. The IPN will promote Indigenous cultural safety and humility training and education opportunities that are available to PHSA employees and contractors. We welcome those that self-identify as Indigenous (First Nations, Inuit, and Métis) to join the CTT team as we seek to improve Indigenous Peoples experiences within BCMHSUS health services and programs.What You’ll DoProvide consultative and navigational services to patients referred to PHSA programs and services by supporting cultural interpretation and/or health literacy translation services and by supporting culturally-competent and safe practice (e.g., access, system barriers, and navigation challenges). Supports patients in communications with physicians, nurses, and other frontline care staff.Support access and coordination of services for patients within the designated region. As required, coordinates client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services.Provide client support services within the hospital care system/community by initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care. Supports clients, as requested in the assigned service area, to understand, access, and navigate health care services.Advocate for the needs of patients within the health care system and liaises with other community and regional health organizations and promotes and works to strengthen collaboration with regional health authorities to improve patient care.Provide support and act as a resource, as required, for healthcare providers and other staff members, regarding the provision of culturally safe care. Coordinates client/family spiritual care requests and/or access to sacred spaces within the healthcare system to support Indigenous beliefs and practices.What You BringA level of education, training, and experience equivalent to diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline, and one (1) to three (3) years’ recent related experience working in Indigenous healthcare.Demonstrated knowledge and experience working with Indigenous (First Nations, Metis and Inuit) communities and organizations.Extensive knowledge of Indigenous peoples’ demographics, languages, cultures, customs and traditionsExperience or knowledge of the health care system and community based resources within the region.Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019). As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).What We BringEvery PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.Annual statutory holidays (13) with generous vacation entitlement and accruement.PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.Job Type: Regular, Full-Time (1.00 FTE) Salary Range: $65,884 - $94,708 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.Location: 115A, 1835 Gordon Drive, Kelowna, BC, V1Y 3A4Applications will be accepted until position is filled.Hours of Work: Monday to Friday; 0800-1600Requisition # 155051As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.What We DoBC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.BCMHSUS is part of the Provincial Health Services Authority (PHSA).The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-servicesPHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.ATTN: PHSA Employees:To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.caPlease note the internal job posting will no longer be accessible after the expiry date of November 14th, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.

Be an early applicant