Responsibilities: - Provide hardware support and troubleshooting for desktops, laptops, printers, and other peripherals - Install, configure, and maintain hardware components and systems - Collaborate with the IT team to resolve technical issues and ensure smooth operations - Respond to service requests and provide timely resolution to hardware-related problems - Conduct hardware inventory management and maintain accurate records - Assist with the setup and deployment of new hardware equipment - Follow standard operating procedures for hardware maintenance and repairs Requirements: - Proven experience as a Hardware Technician or similar role - Strong knowledge of computer hardware systems and components - Familiarity with MacOS and Windows operating systems - Proficiency in IT support tools such as ServiceNow, Jira, and Remedy - Understanding of computer networking concepts, including LAN/WAN configurations - Knowledge of firewall configurations and security protocols - Excellent problem-solving skills and ability to diagnose hardware issues - Strong customer service orientation and effective communication skills Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Job Types: Full-time, Part-time, Freelance Salary: $18.00-$25.00 per hour Schedule: 8 hour shift Day shift Monday to Friday Night shift On call Work Location: In person