Executive Support Officer

Job Description

International Support Officer (I/O: February 2024 - February 2025) Status: Initiatives & Opportunities: February 2024 – February 2025 Hours: Monday – Friday, 35 hours/week Home Campus: Fennell Payband: G Rate of Pay: $32.42 Posting Date: January 3rd, 2024 Closing Date: January 9th, 2024 at 7:00 pm EST Please be advised that according to Full Time Support Staff Collective Agreement, Article 17.1, preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (in the role for 6 consecutive months) and RPT employees who have passed probation at Mohawk College. Should a suitable candidate not be found, external candidates will be considered. We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community. Mohawk College is currently recruiting for our next International Support Officer The International Support Officer provides operational support and assistance to the International Student Services team and is responsible for all processes and services related to a student’s status while studying at the College in programs delivered by the Fennell, IAHS and Stoney Creek campuses, and will support programs delivered through our public and private partnerships as needed, including: processing international students into their program of study; registration functions (add/drop, withdrawal, program amendment, refunds, etc.); and maintaining related student files (academic and immigrant documents). The incumbent will be the department subject matter expert on student records as related to Banner. The incumbent is responsible for ensuring international health insurance records are properly maintained, and reconciled by semester. The incumbent is responsible for completing and filing the compliance report for Immigration, Refugees and citizenship Canada. Responsibilities: The duties of this position include, but are not limited to: International Applicant and Student Systems Ensures efficiency in developing and maintaining a calendar of business cycle events to ensure all activities including, but not limited to, set-ups, system rolls and uploads, processes, system upgrades, and internal and external hard and soft communications occur on time, in the proper order and with absolute accuracy according to the business cycles of all concurrent terms. Ensures that documentation within our student information systems (Banner, IAS, etc.) is correct and that all correspondence with a student are recorded in the appropriate tables, forms, etc. Confirming, creating an OCAS number, registering, transferring and/or withdrawing students in their full-time post-secondary programs including ESL. Manage the program change process for internal applicants by determining the type of request and next steps required. Download the change request form daily and directly communicate the program change process's next steps to students. Ensure that any offers that have passed its payment date are revoked. Verifying correct fee invoicing for all students who are new, returning, out of program, withdrawn, following reduced workload, delinquent and those with a credit on their student fees account. Assessing a particular situation and, with the manager’s approval, the incumbent will adjust fees, initiate fee refunds; update the international student records and forward the required information to the Accounting Department. Work closely with the Manager, International Student Services to apprise them of system issues, communicates statuses, as well as addressing specific questions with respect to systems, reporting and student records. Gathering responses often requires extensive investigation into student records and/or systems. Reporting Report all international students studying or who should be studying at Mohawk College through a secured IRCC portal. Gather information through Cognos reports, Banner, IAS and the ISP database. Ensure that all records are accurate to identify the enrolment status of each student. Ensure the DLI compliance reporting instructions and academic and enrolment status definitions as identified by IRCC, errors or omissions could cause a student to lose their status as a student, or effect their PGWP. Run report bi-annually to verify Health Insurance. Processing of health insurance coverage for international students including verifying student records to ensure that all students have health insurance coverage and forwarding payment to insurance company. Work with Guard Me and Accounts department to reconcile invoices related to the purchase of Health Insurance for students. Main point of contact for any sponsored students and their sponsoring agency. Refund and Withdrawals Reviews refund reports, balance reports, etc., to manage student accounts. Verifies student’s qualification and then processing refunds and a “Request for Student Account Adjustment” for manager’s review and authorization. Ensuring data on the withdraw/refund form is correct and processed correctly as per refund policies and procedures. Payment Support Support the processing of payments received during the application process including monitoring the Credit Report. Other duties as assigned. Qualifications: The successful candidate will have: A three-year diploma in Business, Accounting or related program. A minimum of three years related working experience with international students and immigration process is required. Knowledge of Post Secondary programs, as well as College services is required. Knowledge and experience working with academic ERP systems is required. Experience working with students from diverse cultural backgrounds is required. Mandatory computer software applications, integrated information systems, Banner, Microsoft Office, Access databases and web. Preference will be given to applicants who speak a second language and/or who have international experience (i.e. lived internationally, studied internationally and can relate to international students first-hand). Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively with diverse groups of students, employees and the community. Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (905) 575 - 2047. Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas. For more information concerning the Mohawk College strategic plan, please see: strategicplan.mohawkcollege.ca/