Job Description

As part of initiatives to promote inclusion and diversity, we strongly encourage people who identify as Indigenous to apply to work at National Bank. This job listing is reserved for people who identify themselves as such.“Indigenous People" is a collective name for the original peoples of North America and their descendants. This includes First Nations, Métis, and Inuit.Working in customer service at one of National Bank’s call centres, you’ll support clients with their financial needs and help them use our electronic solutions. Come and thrive in a fast-paced and stimulating environment, in a full-time career that offers you numerous benefits.We’ll be starting to hire for the new cohorts in January!If you have any questions, feel free to contact our Recruitment colleagues Christina Chan (christinab.chan@bnc.ca) and/or Simon Beaulieu (simonx.beaulieu@bnc.ca).If you wish to apply, you can do so via this online job posting and we will contact you via email.Your compensationThe salary is between $21.50 and $23.50/hour depending on the position. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.Your role We offer numerous job opportunities at our Client Contact Centres located in downtown Montreal and in Sherbrooke. Depending on your skills, availability, and interests, our recruitment team will guide you towards the best job option for you.When you join our team, your main responsibilities will be to:Take calls from clientsAssess their banking and financial needsGuide them towards the most suitable solutionYour scheduleYour work schedule is variable, and you’ll receive your schedule three weeks in advance. You must be available to work during the daytime, evenings, and weekends.Your teamYou will collaborate with colleagues who value passionate people and bold ideas. You’ll be part of a team that helps clients achieve their goals and you can always count on your colleagues to share their knowledge with you.Training and developmentSeveral options will be available to you: advance in your role, evolve in your sector, and more! You’ll have many choices because we encourage internal professional development. You will start with your cohort among our teams in January 2024 with an in-person training program lasting 3 to 4 months. Your on-the-job training will focus on how to help clients over the phone, and you'll be supported by a trainer.PrerequisitesHigh school diploma or equivalentCustomer service experienceAbility to establish strong relationships with clientsYour benefitsIn addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. Health and wellness program, including many options Flexible group insurance Generous pension plan Employee Share Ownership Plan Employee and Family Assistance Program Preferential banking services Initiatives promoting community involvement Telemedicine service Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.We're putting people first:We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.We welcome all candidates! What can you bring to our team?Ready to live your ambitions?

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