Commercial Matchday Hosts

Term: Casual Contract

Department: Commercial

Location: St. Andrew's Stadium, Birmingham

Hours of work: All Home Matchdays

Application closing date: Due to the urgency of filling this vacancy, suitable candidates will be interviewed as and when they apply and the role will be closed as soon as a suitable candidate has been sourced.

We are looking to recruit a number of Hosts and Hostesses to work within the prestigious hospitality areas of St Andrew’s Stadium. Hosts ensure that our corporate guests receive the best customer service possible.Birmingham City FC welcomes over a thousand corporate guests on home match-days and has received awards for its match day hospitality.

Working on a seasonal basis solely on match days the successful applicants will be required to help deliver a first class service to our guests and offer support and assistance to aid the overall enjoyment of their day at St Andrews ensuring that guests have a memorable unique experience during their visit to the Club.The role will primarily include offering general assistance and good customer service to our guests during the busy run up to kick-off during the match and post-match ensuring our clients receive satisfactory service and attention at all times.

Duties will include welcoming customers attending St Andrews on their arrival to the Stadium on match-day/s; directing guests to the relevant area, offering a helpful service at all times, answering questions or queries, directing their queries where necessary, and delivering the highest standard of customer service at all times.

Successful applicants will need to display:-

• Enthusiasm
• Excellent Customer Service Skills
• Diplomacy
• Good communication skills
• The ability deal with difficult situations
• Smart appearance (uniform will be provided)
  
  

We are looking for people who are would like to work for the majority of home matchdays. The standard shift is approximately six hours.Times are flexible as it depends on our clients needs.Hours are subject to change in line with the fixtures.

Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community. We will consider applications solely based on merit regardless of gender, race, marital status, age, nationality, ethnic or national origins, disability, sexual orientation, political or religious belief, background, or family circumstance.

Birmingham City FC promotes a diverse and inclusive working environment, and we welcome applications from all individuals in society. If you have any particular requirements or need us to make any adjustments to our recruitment or interview process, please mention this in your application.

All candidates are required to complete our Equality, Diversity & Inclusion Recruitment Survey using the following link: https://forms.office.com/r/ymR2zBpuNf . The survey will take approximately 1 minute to complete, is completely voluntary and you can respond with “prefer not to say” to any questions that you do not feel comfortable in answering. All responses will remain anonymous, and we will use the information collected to review our recruitment processes and ensure we continue to encourage a diverse and inclusive working environment to help us achieve our equality objectives.