Collection Manager

Job Description

Collections Manager Job Type: Full Time, Permanent, On site (No remote work) Job Location: 40 West Wilmot Street, Unit 10, Richmond Hill, Ontario Required Hours: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00 pm Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm Compensation: Competitive salary and health benefits plus commission and bonuses. Job Responsibilities: To develop and execute collection and recovery strategies and programs for the Branch as set forth by senior management To meet and exceed all client recoveries Create, implement, and monitor action plans Develop and maintain professional agency/client business relationships Adhere to administrative policies and procedures as set out in the company policies manual Work with the Executive team to ensure all workplans for specific clients are maintained Work collaboratively with the senior management to assist in setting branch objectives Ensure staff recruiting, training and supervisory programs and performance evaluation systems are effectively utilized within Company Guidelines Set goals for team personnel Manage a team of collectors to ensure that they’re all working towards their assigned collection goals Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines Double calls when necessary and provide feedback Ensure the proper training and development of new hires Ensure collectors follow protocols, laws, and regulations to collect payments efficiently Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments Assist the management team with performance appraisals and disciplinary measures Provide accurate reporting on monthly projections and MTD recoveries for the team Track daily attendance and provide accurate reporting to payroll on timecards Perform collection duties, i.e. negotiate payments while maintaining compliance and accurately recording all details of communication within the system Produce management reports as needed Qualifications: Must have 5 plus years of third-party debt collection agency experience Must have management experience Must have a comprehensive understanding of collection methods and provincial regulations Must be proficient in English Proficiency with the CUBS or DRS collection software is an asset Detail-oriented, organized, efficient and ability to multi-task. Excellent communication and leadership skills Benefits: Competitive salary, manager's bonus, as well as a commission structure Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses Group Benefits (health, life, dental insurance plan - for full time employees) Career advancement opportunities [NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.] Job Types: Full-time, Permanent Benefits: Dental care Extended health care Life insurance Paid time off Supplemental pay types: Bonus pay Commission pay Application question(s): Which ethnic group do you identify with? Experience: Third Party Debt Collections: 5 years (required) Accounts receivable: 5 years (required) Collections Management: 5 years (required) Language: English fluently (required) Work Location: In person